Nikolay Petrov
Plovdiv
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Affiliate Manager
Key Marketings
09.2023 - 04.2024
Shift Manager
Global Tech Markets
11.2022 - 08.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
Customer Support Specialist IGaming
Global Tech Markets
10.2021 - 10.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Microsoft Office 365 Technical Support
Concentrix Bulgaria
04.2020 - 09.2021
Reservations Support - Rentalcars.com
Concentrix Bulgaria
06.2019 - 03.2020
Teleagent (Google Account)
Telus International Europe
01.2018 - 05.2019
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Thermo technician
Mazzocchi Group SRL
08.2015 - 11.2017
Street food vendor
"P.&.P" di Giuseppe Bruno
04.2013 - 01.2015
Phone Sales Representative
C3 - Customer Contact Channels
05.2012 - 3 2013
Customer Support Specialist
Adecco Bulgaria for HP Account
10.2010 - 4 2012
- Diagnosed and troubleshot hardware, software and network issues.
- Processed customer service orders promptly to increase customer satisfaction.
Street Food Vendor
"P.&P." di Bruno Giuseppe
08.2009 - 08.2010
Bartender
Club "Central"
10.2008 - 8 2009
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
High school degree of telecommunication systems engineer EQF level 4 -
PGE Hristo Botev
Montana, Bulgaria 09.2006 - 05.2009
Skills
Analytical Skills
Sales Solicitation
Microsoft Office
Time management abilities
Negotiation
Customer Service
Marketing Strategies
Product Recommendations
Professional Communication
Problem-solving abilities
Adaptability
Sales proficiency
Organizational Managerial Skills
- I have very good organizational skills based on my previous experience managing a small family business
- I love to work with people and I am very good team player
- I am quick learner and always willing to improve myself
Digital Skills
Proficient user, Proficient user, Independent user, Proficient user, Proficient user
Personal Information
Driving License: AM, B, C
Timeline
Affiliate Manager
Key Marketings
09.2023 - 04.2024
Shift Manager
Global Tech Markets
11.2022 - 08.2023
Customer Support Specialist IGaming
Global Tech Markets
10.2021 - 10.2022
Microsoft Office 365 Technical Support
Concentrix Bulgaria
04.2020 - 09.2021
Reservations Support - Rentalcars.com
Concentrix Bulgaria
06.2019 - 03.2020
Teleagent (Google Account)
Telus International Europe
01.2018 - 05.2019
Thermo technician
Mazzocchi Group SRL
08.2015 - 11.2017
Street food vendor
"P.&.P" di Giuseppe Bruno
04.2013 - 01.2015
Phone Sales Representative
C3 - Customer Contact Channels
05.2012 - 3 2013
Customer Support Specialist
Adecco Bulgaria for HP Account
10.2010 - 4 2012
Street Food Vendor
"P.&P." di Bruno Giuseppe
08.2009 - 08.2010
Bartender
Club "Central"
10.2008 - 8 2009
High school degree of telecommunication systems engineer EQF level 4 -
PGE Hristo Botev
09.2006 - 05.2009