Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikolay Nonchev

Retail LeLogistics Manager
Montana

Summary

Dynamic logistics professional with extensive experience at SGT Auto Transport, excelling in supply chain management and team leadership. Achieved significant cost reductions through strategic carrier negotiations and enhanced on-time delivery rates. Proven ability to foster strong vendor relationships and mentor teams, driving operational excellence and continuous improvement.

Overview

5
5
years of professional experience

Work History

Retail Logistics Manager

SGT Auto Transport
12.2024 - Current
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Monitored logistics performance and identified improvement opportunities.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.

Retail Logistics Specialist

SGT Auto Transport
12.2023 - 11.2024
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.

Customer Service Representative

SGT Auto Transport
04.2023 - 11.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Team Leader

Magna Specialist Confectioners Ltd
11.2022 - 05.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Production Manager

Sirane Ltd
01.2022 - 11.2022
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
  • Estimated labor requirements to support anticipated workload.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Reviewed work for quality and compliance with company standards and design specifications.

Team Leader

Sirane Ltd
10.2020 - 12.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Assisted in recruitment to build team of top performers.

Machine Operator

Sirane Ltd
01.2020 - 10.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Education

High School Diploma -

High School in Finance And Business
Montana, Bulgaria
05-2016

Skills

Supply chain management

Transportation management systems

Logistics management

Logistics analysis

Warehouse management

Shipping documentation

Distribution management

Transportation management

Warehouse operations

Carrier negotiations

Team management

Warehouse safety

Operational management

Timeline

Retail Logistics Manager

SGT Auto Transport
12.2024 - Current

Retail Logistics Specialist

SGT Auto Transport
12.2023 - 11.2024

Customer Service Representative

SGT Auto Transport
04.2023 - 11.2023

Team Leader

Magna Specialist Confectioners Ltd
11.2022 - 05.2023

Production Manager

Sirane Ltd
01.2022 - 11.2022

Team Leader

Sirane Ltd
10.2020 - 12.2021

Machine Operator

Sirane Ltd
01.2020 - 10.2020

High School Diploma -

High School in Finance And Business

Similar Profiles

CREATE PROFILE
Nikolay NonchevRetail LeLogistics Manager