Nikolay Kolev
HubSpot CRM Manager
Varna
Summary
HubSpot CRM admin with deep experience in building workflows, integrating no-code tools, and supporting users across teams. I develop processes that make HubSpot easier to use and more impactful, whether it's through automation, training staff, or troubleshooting issues. While HubSpot is my core focus, I also have hands-on exposure to tools like JustCall and iSpring, giving me a wider view of how CRM connects to communication and learning platforms.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Customer Relationship Management Manager
myPOS
Varna, Varna
09.2022 - Current
- Lead a team of 2 in managing all aspects of HubSpot CRM, including workflows, data governance, reporting, marketing automation, and user support
- Designed and implemented a full revamp of the sales process for a team of 100+ reps, including pipeline structure, lead distribution logic, GTM setup, and client communication flows
- Streamlined sales operations by reducing manual and duplicate work through automation and optimized workflows
- Unified marketing and sales communication by migrating campaigns into HubSpot, aligning teams and improving customer engagement tracking
- Built scalable reporting dashboards and maintained role-based permission structures for data access and security
- Provide ongoing training, support, and process documentation to ensure high adoption and consistency across departments
Project Manager
Fantastic Services Bulgaria
Varna, Varna
01.2017 - 09.2022
- Led the design and launch of an end-to-end online sales form, growing online sales from 0% to 50% of total orders and significantly reducing manual sales-related costs
- Implemented a membership system to improve customer retention, create recurring revenue, and streamline service access
- Coordinated cross-functional teams including tech, operations, and marketing to align digital initiatives with business goals
- Drove improvements in service delivery and customer experience through process digitization and data-driven decision-making
Sales Representative / Customer Support
First Online Solutions
Varna, Varna
06.2014 - 01.2017
- Handled a high volume of customer interactions daily via live chat and email, managing support, care, and financial inquiries simultaneously
- Managed multiple parallel live chats while responding to over 100 emails per day with speed, accuracy, and professionalism
- Resolved a wide range of customer issues, from basic product questions to sensitive account and billing concerns
- Developed strong multitasking, problem-solving, and communication skills in a high-pressure, customer-focused environment
Education
Bachelor's Degree - Marketing
University of Economics Varna
Varna 01.2011 - 01.2015
Professional Degree - Computer Technologies
Professional School of Mechanics And Technics "General Ivan Bachvarov"
Sevlievo 01.2006 - 01.2011
Skills
Skilled in HubSpot CRM management
HubSpot workflow management
CRM data management
Training and support for new users
JustCall
Custom reporting & dashboards (HubSpot)
Email marketing strategy development
Familiarity with iSpring learning management system
Process optimization expertise
Certification
HubSpot Reporting
Timeline
Customer Relationship Management Manager
myPOS
09.2022 - Current
Project Manager
Fantastic Services Bulgaria
01.2017 - 09.2022
Sales Representative / Customer Support
First Online Solutions
06.2014 - 01.2017
Bachelor's Degree - Marketing
University of Economics Varna
01.2011 - 01.2015
Professional Degree - Computer Technologies
Professional School of Mechanics And Technics "General Ivan Bachvarov"
01.2006 - 01.2011
Similar Profiles
DANIEL DIMOVDANIEL DIMOV
Integration Project Manager at MyPOS TechnologiesIntegration Project Manager at MyPOS Technologies
Kalina GanevaKalina Ganeva
Chief Assistant in Pediatrics at Medical University of VarnaChief Assistant in Pediatrics at Medical University of Varna
Oleksandr BurlakuOleksandr Burlaku
Steward at Irish FerriesSteward at Irish Ferries