Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer
Nikola Kolev

Nikola Kolev

Plovdiv

Summary

Hardworking university student with a lot of free time, +3 years of experience as a Customer Service Representative and Specialist, providing ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective and simple solutions through email, chat and phone and using tools such as Jira, Confluence, Atlassian, Helpdesk, Zendesk, Salesforce, Slack and others.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Payments Operations Specialist

Global Tech Markets
Plovdiv
2023.08 - Current

Identifying issues customers may have with their payments and transactions to our many online gaming websites. Setting up, maintaining and optimizing the process between the merchant and payment providers, together with optimization and automation across all payment related verticals.

Customer Support Representative

Crypto.com
Plovdiv
2022.01 - 2022.06
  • Provided help and services to customers having issues using the mobile app, providing immediate troubleshooting and effective solutions.

Customer Support Representative

TELUS International
Plovdiv
2019.04 - 2022.01
  • Worked for 3 different companies providing excellent customer service, committed to customer satisfaction
  • Worked as a
  • Technical Support Specialist for the first company identifying software and hardware issues and providing troubleshooting steps to the customers.

Education

Hilendarski -

Plovdiv University
Plovdiv
2018.10 -

Bachelor Degree -

Professional High School in Home
Plovdiv
2013.09 - 2018.05

Skills

  • Communication Skills Problem-solving skills
  • Attention to detail Self-disclipine
  • Time management skills
  • LANGUAGES
  • Bulgarian
  • Native or Bilingual Proficiency
  • English
  • Full Professional Proficiency
  • Daily error reporting
  • Cross-functional team coordination

Languages

English
Fluent

Timeline

Payments Operations Specialist

Global Tech Markets
2023.08 - Current

Customer Support Representative

Crypto.com
2022.01 - 2022.06

Customer Support Representative

TELUS International
2019.04 - 2022.01

Hilendarski -

Plovdiv University
2018.10 -

Bachelor Degree -

Professional High School in Home
2013.09 - 2018.05

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Nikola Kolev