Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Accomplishments
Timeline
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Nikola Hristov

Nikola Hristov

Sofia,22

Summary

Dynamic Human Resources Expert with a proven track record at Cognizant, skilled in employee relations and benefits administration. Adept at enhancing onboarding processes and ensuring compliance with labor laws. Recognized for strong problem-solving abilities and effective team collaboration, driving organizational success through strategic HR initiatives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources Expert

Cognizant
Sofia, Sofia
11.2023 - Current
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Provided guidance to managers on disciplinary action and performance management.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Developed and implemented new employee onboarding process.

Human Resources Specialist

Cargill
Sofia
02.2022 - Current
  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
  • Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries.
  • Examined employee files to answer inquiries and provide information for personnel actions.
  • Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
  • Administered employee benefit plans.
  • Maintained and updated employee records to support accuracy and compliance.
  • Provided guidance on payroll, benefits and other HR matters to staff members.

Customer Service Representative

Sutherland
Sofia
10.2021 - 02.2022
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.

Customer Service Representative

Concentrix
Sofia
10.2020 - 10.2021
  • Followed up promptly on all unresolved cases from previous shifts.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Hard worker experienced in problem-solving, service and time management.
  • Aiming to leverage my abilities to successfully fill the HR role at your company.
  • Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.
  • Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
  • Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology.
  • Ready to apply knowledge and skills to any challenge.

Sales Associate

IKEA
Sofia
10.2018 - 10.2020
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed data entry tasks accurately and in a timely manner.
  • Assisted customers in navigating through various web pages on the company's website during their purchase process.
  • Logged details of customer service calls in computer system following correct protocols.
  • Met daily customer service quotas with a focus on quality.
  • Maintained inventory records for restocking purposes.
  • Introduced promotions and sale opportunities, enticing customers.
  • Performed cleaning tasks, keeping store neat and organized.
  • Greeted customers warmly and offered assistance.
  • Maximized profits through effective cross-selling strategies during checkout process.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.

Education

Bachelor Of Science (B.S.) - Business Economics

University of National and World Economy
Sofia, Bulgaria
09.2019

Skills

  • Microsoft Outlook
  • Compensation and Benefits
  • Employee Relations
  • File and Records Management
  • Microsoft Word
  • Microsoft Excel
  • Employee onboarding
  • Payroll administration
  • Human resources policies
  • Team collaboration
  • Problem solving
  • Benefits administrator

Certification

  • American University of Bulgaria - C1 English
  • American University of Bulgaria - B2 English

Personal Information

  • Date of Birth: 04/14/95
  • Nationality: Bulgarian

Accomplishments

  • Generative AI - Beginner
  • Prompt Engineering

Timeline

Human Resources Expert

Cognizant
11.2023 - Current

Human Resources Specialist

Cargill
02.2022 - Current

Customer Service Representative

Sutherland
10.2021 - 02.2022

Customer Service Representative

Concentrix
10.2020 - 10.2021

Sales Associate

IKEA
10.2018 - 10.2020

Bachelor Of Science (B.S.) - Business Economics

University of National and World Economy

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Nikola Hristov