NIA YANKOVA DICHEVA
-
Burgas
Summary
Looking for new opportunities
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Retail Sales Advisor
H&M Hennes & Mauritz
Burgas
11.2024 - Current
- Company overview: A global fashion retailer offering clothing, accessories, and home goods for men, women, and children.
- Maximized store profitability by regularly monitoring and adjusting pricing strategies, inventory levels, and merchandising layouts based on customer preferences and sales data.
- Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with fellow team members during promotional events to drive increased foot traffic and sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Technical Assistant
PMG STROI LTD
Burgas, Burgas
11.2022 - 04.2023
- Company Overview: All types of construction and construction assembly
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Maximized performance by monitoring daily activities and mentoring team members.
- Storing: documents, cars, personal information, etc
- Keeping track of materials
- Documentation - creation of contracts, Act 16, other paperwork
- Photographing and digital processing of photos of buildings
- Served as point-person for support requests with clients and vendors.
- Managing the company's social media and online banking accounts
- Requesting and ordering construction materials
- Work with office equipment
- ALL TYPES OF CONSTRUCTION AND CONSTRUCTION – ASSEMBLY
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Installed technical hardware and software in deskside support environment.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
Administrator
BSA LTD
Burgas, Burgas
06.2022 - 09.2022
- Company Overview: Hotel
- Welcoming guests and managing reservations
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Tending to phone calls and correspondences (e-mail, letters, packages, etc.)
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Keeping stock of office and hotel supplies and place orders when necessary
- Maintained personnel records and updated internal databases to support document management.
- Monitoring employee performance and offering regular evaluation meetings designed to improve service
- Managing room card keys
- Managing the parking
- Work with office equipment
Education
High School Degree - Software And Hardware
SU "Konstantin Preslavski"
Burgas 09.2018 - 05.2022
Skills
- Perfect written and oral English
- Perfect written and oral Bulgarian
- Good knowledge of written and oral Spanish
- Good knowledge of written and oral Russian
- MS Office (Access, Excel, Docs, etc)
- AutoCAD
- Clock Evolution
- C
- C#
- HTML
- VisualBasic
- ADOBE Creative Cloud (Photoshop, Illustrator, etc)
- Hardware understanding
Accomplishments
- Taken National Exam "Matura" for English language in grade 12
- Certificate for perfect skills with Microsoft Office (Excel, Docs, etc.)
- Took part in additional classes for programming and digital design
- Participations in competitive philosophical conferences for students
Passions
- Graphic Design
- Game development
- Animation
Timeline
Retail Sales Advisor
H&M Hennes & Mauritz
11.2024 - Current
Technical Assistant
PMG STROI LTD
11.2022 - 04.2023
Administrator
BSA LTD
06.2022 - 09.2022
High School Degree - Software And Hardware
SU "Konstantin Preslavski"
09.2018 - 05.2022
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