Nia Dimitrova
Sofia
Summary
Highly skilled professional with expertise in Microsoft Office, Excel, and Salesforce software. Demonstrates strong technical proficiency, including coding competence in JavaScript, CSS, and HTML. Adept at effective time management, multitasking, and team collaboration. Possesses excellent customer service and interpersonal communication skills. Committed to maintaining data privacy regulations and continuously enhancing technical skills. Career goal: to leverage technical expertise and collaborative abilities in a dynamic work environment.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work history
Client Success Specialist - Swedish
Pontica Solutions
Sofia, Sofia-Capital
2026.01 - Current
- Managed multiple accounts simultaneously whilst maintaining high levels of client satisfaction.
- Promoted customer loyalty, resulting in repeat business.
- Developed strategies to improve customer service standards.
Technical Customer Service Representative with Swedish
Telus International
Sofia
2023.04 - 2026.01
- Working as a customer service agent requires several skills to give customers the best experience.
- - Helping people with technical problems both in Swedish and English regarding a device.
- - Learned to organize myself and work faster
- - Have better technical knowledge
- - I learned to listen better and have more patience
Personal assistant
TindraTid
Oxie
2022.05 - 2023.02
- As a personal assistant, I worked to support people with disabilities in their daily lives. Through my work, I promote the individual's independence and quality of life, while showing respect and integrity.
Assistant nurse
Retirement home at Solgården äldreboende
Svalöv
2021.06 - 2021.11
- - Helping older people to feel safe. This includes everything a person needs to improve their living environment such as basic hygiene, support with medication, cleaning and social activities.
- - Kept track of each care recipient and documented anything out of the ordinary
- - Discussed and analyzed with colleagues and the unit manager different options to improve the care of care recipients.
Internship
daglig verksamhet
Helsingborg
2021.09 - 2021.10
- This internship has helped me to improve communication with people who have cognitive diseases (dementia)
Internship
LSS omsorg at ATELJE CITY
Helsingborg
2020.10 - 2020.11
- This internship has helped me to improve my level of communication with people who have Autism and Down syndrome. It has also improved my holistic approach, coordination, responsibility and initiative.
Education
Software Engineer - Software Engineer
Software University
Sofia, Sofia-Capital 2025.03 -
Vård och Omsorg -
Ronnowska Skolan
Helsingborg, Sweden 2019.08 - 2022.06
Språkinledning -
Svalövs Gymnasium
Svalöv, Sweden 2017.08 - 2019.06
Språkinledning - undefined
Linåkerskolan
Svalöv 2016.08 - 2017.06
Economics - undefined
D-R Ivan Bogorov
Varna, Bulgaria 2015.09 - 2016.07
LANGUAGE EXPERIENCE - secondary school
Sv. Kliment Ohridski
Varna, Bulgaria 2008.09 - 2015.07
Skills
- Ability to work under pressure
- Microsoft Office proficiency
- Excel expertise
- Technical skills
- Technical proficiency
- Data privacy regulations
- Salesforce software
- Coding proficiency
- Excel proficiency
- JavaScript development
- JavaScript coding competence
Personal Information
- Date of birth: 2001-09-04
- Nationality: Bulgarian
Languages
English
Proficient (C2)
Bulgarian
Proficient (C2)
Swedish
Proficient (C2)
Timeline
Client Success Specialist - Swedish
Pontica Solutions
2026.01 - Current
Software Engineer - Software Engineer
Software University
2025.03 -
Technical Customer Service Representative with Swedish
Telus International
2023.04 - 2026.01
Personal assistant
TindraTid
2022.05 - 2023.02
Internship
daglig verksamhet
2021.09 - 2021.10
Assistant nurse
Retirement home at Solgården äldreboende
2021.06 - 2021.11
Internship
LSS omsorg at ATELJE CITY
2020.10 - 2020.11
Vård och Omsorg -
Ronnowska Skolan
2019.08 - 2022.06
Språkinledning -
Svalövs Gymnasium
2017.08 - 2019.06
Språkinledning - undefined
Linåkerskolan
2016.08 - 2017.06
Economics - undefined
D-R Ivan Bogorov
2015.09 - 2016.07
LANGUAGE EXPERIENCE - secondary school
Sv. Kliment Ohridski
2008.09 - 2015.07