Nezabravka Tsvetkova
Sofia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Warranty Manager
Scania Bulgaria
06.2016 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Workshop Manager
Bobcat
06.2014 - 06.2016
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Identified areas in need of improvement and developed plans to correct problems.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Provided leadership, guidance and support to staff members.
Mechanic
LCD Transport Logistic
09.2013 - 06.2014
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Master of Science - Mechanical Engineering
Technical University of Sofia
Sofia05.2015
Skills
- Professional Development
- Customer Care
- Operational Planning
- Plan Projects
- Financial Documentation
- Organizational Management
- Timelines and Milestones
- Maintenance Requirements
- Warranty Claim Processing
- Warranty Requirements
- Document Organization
- Order Management
Languages
Bulgarian
Native language
English
Advanced
C1
Portuguese
Upper intermediate
B2
Timeline
Warranty Manager
Scania Bulgaria
06.2016 - Current
Workshop Manager
Bobcat
06.2014 - 06.2016
Mechanic
LCD Transport Logistic
09.2013 - 06.2014
Master of Science - Mechanical Engineering
Technical University of Sofia
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