Neli Petkova
Account Executive
Sofia
Summary
Account management and sales professional with experience in client success, onboarding, training, vendor relationships, and customer-facing communication. Currently Sales Account Analyst at Accenture supporting a leading social media platform—providing tailored marketing solutions and using AI tools to improve insights and outcomes. Seeking an Account Executive / Sales role to drive growth, build long-term client relationships, and deliver measurable results.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Account Analyst
Accenture
01.2026 - Current
- Sales initiatives for one of the world’s largest social media platforms.
- Provide tailored marketing solutions aligned to client needs and campaign objectives.
- Use AI tools to enhance insights, improve recommendations, and streamline customer workflows.
- Coordinate with internal stakeholders to ensure timely follow-up and effective solution delivery.
Account Executive (SMB)
Ingram Micro
08.2022 - 12.2025
- Managed and nurtured SMB client accounts to ensure exceptional service and customer retention.
- Built strong customer relationships that supported business growth and successful renewals.
- Managed multiple accounts simultaneously, ensuring timely onboarding and issue resolution.
- Collaborated with Sales to onboard new clients and support go-to-market activities.
- Served as Top Ambassador / Super User for Xvantage, contributing to testing and rollout of new tools/features.
- Drove customer outcomes across the full lifecycle: onboarding, adoption, optimization, and renewal.
- Delivered training sessions to maximize platform usage and value realization.
- Worked cross-functionally with Sales, Product, Support, and Vendors to anticipate and resolve client needs.
Vendor Debit Desk
Ingram Micro
04.2021 - 07.2022
- Managed vendor debit processes and collaborated with vendors to resolve payment discrepancies.
- Ensured accurate and timely vendor payments, improving operational efficiency.
- Managed/loaded promotions to support business operations.
Customer Service Representative
60K Contact Center
05.2017 - 04.2021
- Provided customer support via email, phone, FB and Twitter.
- Resolved customer inquiries and issues to ensure satisfaction and meet performance targets.
- Collaborated with team members using strong communication and problem-solving skills.
Education
Master’s Degree - European integration and international relations, EU policy and governance
South-West University “Neofit Rilski”
Blagoevgrad01-2012
Skills
Account Management
Client Success
Sales Support
Marketing Solutions
AI Tools
Training & Enablement
Communication
Problem Solving
Collaboration
Organized
Certification
Reinvention with Agentic AI (badge) — Accenture
Interests
Literature, Yoga, Travel
Timeline
Sales Account Analyst
Accenture
01.2026 - Current
Account Executive (SMB)
Ingram Micro
08.2022 - 12.2025
Vendor Debit Desk
Ingram Micro
04.2021 - 07.2022
Customer Service Representative
60K Contact Center
05.2017 - 04.2021
Master’s Degree - European integration and international relations, EU policy and governance
South-West University “Neofit Rilski”
Courses
- Program for Development of Communication Skills and Team Working — “Training Academy”
- Sales Academy — Ingram Micro