Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Nedyo Ivanov Radev

Nedyo Ivanov Radev

Summary

After living in Spain for 19 years and working mainly in the hospitality industry, I returned to Bulgaria in May 2022 and started working in Sutherland for the Technical support team of one of the top brands in router technology.

Apart from Spanish and English, I am working to recover my German language skills(Verbal and Written), as it once was my primary foreign language. I also studied "IT Systems Administration" in a Technical College (in Valladolid, Spain) for 1 year, but was not able to continue and finish it due to a changed work situation.

As for what I aim for, my goal is to find and maintain a full-time Home office position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I consider myself an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Senior Computer Analyst, Software Support/Senior Computer Analyst, Oftware Support/Senior Computer Analyst, Software Support/Technical Consultant

Sutherland Global
05.2022 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • After working for the US support team, I transferred to the Spanish/LATAM team to work with Spanish and English alike.
  • After approx. an year started contributing with QA and other additional tasks and from the beginning of 2024 I was promoted to Tier 2 team as Senior analyst managing the Spanish/LATAM team.
  • Currently responsible for the QA, training and management of the Spanish/LATAM team.

Nightshift Manager at a Pizza Place

TopePizza
08.2021 - 05.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Nightshift Manager

San Miguel pizza/baguette place
09.2011 - 01.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Bar Waiter

Mac Hotels
05.2010 - 09.2011
  • Anticipated guest needs and provided proactive service.
  • Built solid rapport with many frequent clients to cultivate guest loyalty.
  • Provided service to mainly foreign customers, for the most part in English and German

Bar and Restaurant Waiter

Several
01.2004 - 04.2010

Education

High School Diploma -

Sveti Metodii
Sofia
06.2004

Skills

  • Customer service skills
  • Verbal communication skills
  • Written communication skills
  • Ability prioritize and multitask
  • Problem-solving skills
  • Relationship management
  • Rapport-building
  • QA experience
  • Team player with experience in team management

Additional Information

I am currently looking for a Home office position in Technical/Customer Support due to return to office project policy and changed personal situation, which impedes me from changing my work location.

I am still at my current Home office employment and a possible incorporation availability would be approx. 1 month after job offer or pre-contract is confirmed. Possibility for requesting availability flexibility at current employment. My place of residence is Chirpan city(Postal code 6200), between Stara Zagora and Plovdiv.

Languages

Bulgarian
Native language
Spanish
Proficient
C2
English
Advanced
C1

Timeline

Senior Computer Analyst, Software Support/Senior Computer Analyst, Oftware Support/Senior Computer Analyst, Software Support/Technical Consultant

Sutherland Global
05.2022 - Current

Nightshift Manager at a Pizza Place

TopePizza
08.2021 - 05.2022

Nightshift Manager

San Miguel pizza/baguette place
09.2011 - 01.2020

Bar Waiter

Mac Hotels
05.2010 - 09.2011

Bar and Restaurant Waiter

Several
01.2004 - 04.2010

High School Diploma -

Sveti Metodii
Nedyo Ivanov Radev