Nedko Ivanov
Gorna Oryahovitsa
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
10
10
years of professional experience
Work History
Chat Moderator
CSMS Ltd
01.2023 - Current
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Proofread and edited documents for accuracy and grammar.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Team Leader
F F Animation Ltd
01.2022 - 12.2022
- Making sure there is a good and clear connection between the animation and the management of the hotel.
- Delegating the daily tasks to the team including sport and kid activities during the day and delegating the tasks for the night program.
- Leading the different night show each night.
- Making sure the work go smooth between team members.
- Communicating with the guest of the hotel ensuring their satisfaction.
- Maintaining an inventory list of all the animation supplies.
- Training and teaching the new recruits.
Substitute Team Leader
F F Animation Ltd
01.2021 - 12.2021
- Company Overview: Talking with the guest and ensuring they're good mood and entertainment.
- Talking with the guest and ensuring they're good mood and entertainment.
- Delegating different tasks to the different team members.
- Leading sport activities and occasionally leading the night time entertainment shows.
- Talking with the guest and ensuring they're good mood and entertainment.
Head Bartender
Sunny Tours Ltd
01.2019 - 12.2021
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Head Bartender
Bul Beck Ltd
01.2018 - 12.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
Art Bar Hipster Ltd
01.2018 - 12.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Motivated staff to perform at peak efficiency and quality.
Head Bartender
Red Lion Pub Ltd
01.2016 - 12.2016
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Marine Ltd
01.2015 - 12.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Computer Engineering
M. V. Lomonosov School of Electro-technics And Electronics
01.2015
Skills
- Leadership
- Teamwork
- Communication Skill
- Consistency
- Organizational Skill
- Time management
- Communication with the customer
- Adaptiveness
- Computer Skill
- Decision-making
- Crisis management
- Multitasking Abilities
Languages
Bulgarian
English
Social Media Management
- Was a Facebook moderator for a group with over 200,000 members
- Was an admin for a Facebook page with over 1,000,000 followers
Timeline
Chat Moderator
CSMS Ltd
01.2023 - Current
Team Leader
F F Animation Ltd
01.2022 - 12.2022
Substitute Team Leader
F F Animation Ltd
01.2021 - 12.2021
Head Bartender
Sunny Tours Ltd
01.2019 - 12.2021
Head Bartender
Bul Beck Ltd
01.2018 - 12.2018
Bar Manager
Art Bar Hipster Ltd
01.2018 - 12.2018
Head Bartender
Red Lion Pub Ltd
01.2016 - 12.2016
Bartender
Marine Ltd
01.2015 - 12.2015
Computer Engineering
M. V. Lomonosov School of Electro-technics And Electronics
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