Nedelcho Dochev
Customer Service
Razgrad
Summary
I am a friendly, smiling and ongoing person with passion for retail and business. My studies and my previous work experience have all been in these areas, and I am currently looking to progress my career in a more challenging role. I have an excellent communicating skills which have enabled me to build strong relationship with customers, colleagues and external suppliers. I have an excellent ability to supervise, manage and motivate team members and colleagues.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Professional Folk Dancer
Kapanski Ensamble Razgrad
01.2021 - Current
- Contributed to success of diverse productions by mastering multiple dance styles.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated professionalism during high-pressure situations adhering strict deadlines while maintaining focus on technique and precision.
- Improved overall team dynamic through open communication channels among members encouraging constructive feedback exchange.
- Incorporated percussive dance techniques into ballroom sessions, creating hybrid routines.
Server
Restaurant "Enjoy"
12.2023 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Dealing with stressful situations and emergencies in professional manner, and ensuring customer's concerns are promptly addressed.
- Dealing with customers face-to-face and over phone.
- Assisting manager with his day-to-day activities.
Busser
Talkeetna Alaskan Lodge
05.2023 - 09.2023
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Assisted servers in providing efficient service for improved guest experiences.
Busser
Denali Brewing Company
06.2023 - 09.2023
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Server
Restaurant "Enjoy"
05.2021 - 04.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Dealing with stressful situations and emergencies in professional manner, and ensuring customer's concerns are promptly addressed.
- Dealing with customers face-to-face and over phone.
- Assisting manager with his day-to-day activities.
Line Cook
Restaurant "More"
06.2020 - 09.2020
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Managed inventory and ordered food and supplies to maintain adequate stock.
Server
Restaurant "Red Canape"
12.2019 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Bluefin Bay Resort
06.2019 - 09.2019
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Room Inspector
Talkeetna Alaskan Lodge
05.2018 - 09.2018
- Maintained required records of work hours, budgets and payrolls.
- Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
- Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
Prep Cook
Wildflower Cafe
06.2018 - 09.2018
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Communicated with vendors to negotiate prices for bulk ingredients and reduce costs.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
Server
Restaurant "Red Canape"
11.2017 - 04.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Housekeeper
Talkeetna Alaskan Lodge
05.2017 - 09.2017
- Restocked room supplies such as facial tissues for personal touch with every job.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Professiona Technical High School
Razgrad 04.2001 -
Bachelor of Arts - Marketing
University Of Economics Varna
Varna 04.2001 -
Skills
Ability to effectively serve customers
Excellent knowledge of the selling process
Dealing with stressful situations in a calm and professional manner
Professional and confident with excellent diplomacy and negotiation
Client relationship
Analytical Thinking
Team building
Timeline
Server
Restaurant "Enjoy"
12.2023 - Current
Busser
Denali Brewing Company
06.2023 - 09.2023
Busser
Talkeetna Alaskan Lodge
05.2023 - 09.2023
Server
Restaurant "Enjoy"
05.2021 - 04.2023
Professional Folk Dancer
Kapanski Ensamble Razgrad
01.2021 - Current
Line Cook
Restaurant "More"
06.2020 - 09.2020
Server
Restaurant "Red Canape"
12.2019 - 03.2020
Server
Bluefin Bay Resort
06.2019 - 09.2019
Prep Cook
Wildflower Cafe
06.2018 - 09.2018
Room Inspector
Talkeetna Alaskan Lodge
05.2018 - 09.2018
Server
Restaurant "Red Canape"
11.2017 - 04.2018
Housekeeper
Talkeetna Alaskan Lodge
05.2017 - 09.2017
High School Diploma -
Professiona Technical High School
04.2001 -
Bachelor of Arts - Marketing
University Of Economics Varna
04.2001 -