Super
Nataliya Dimitrova
Team Manager
Varna
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure a new position in SAP field. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
2050
2050
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Manager
Foundever Bulgaria
Varna, Varna
06.2022 - Current
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Delivered regular team meetings for aligned work towards common goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance on a monthly basis and coached and trained 18 team members, increasing quality of work and employee motivation.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
Quality Assurance Specialist
Foundever Bulgaria
03.2019 - 05.2022
- Promoted adherence to quality standards by educating personnel on quality control.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed production processes and identified potential quality issues.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
Customer Service Representative
Foundever Bulgaria
06.2016 - 02.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Asset Accounting Configuration in SAP FI
Power Partner Solutions Ltd.
10-2024
Customizing of APayable And Receivable in SAP
Power Partner Solutions Ltd.
09-2024
Basic Configuration in SAP Financial Accounting
Power Partner Solutions Ltd.
08-2024
SAP Financial Accounting For End Users
Power Partner Solutions Ltd.
07-2024
Bussines Upper-Intermediate - Englisch
New Leader
04.2001 - 05.2023
Business German
AHK Bulgarien
Master of Finance - Public Finance
University of Economics
Varna 09.1999 - 06.2003
Bachelor of Economics - Economics And Management of Commerce
University of Economics
09.2003 - 05.2005
High School Diploma -
NHSHA "Konstantin Preslavski"
09.1994 - 05.1999
Skills
- Problem-Solving
- Technical Support
- Analytical Skills
- Problem-Solving
- Analytical Skills
- Multitasking
- Performance Evaluations
- Deadline-oriented
- MS Office
Software
Certification
Certified Team Manager, Foundever
Timeline
Certified Team Manager, Foundever
05-2023
Customer Service Manager
Foundever Bulgaria
06.2022 - Current
Quality Assurance Specialist
Foundever Bulgaria
03.2019 - 05.2022
Customer Service Representative
Foundever Bulgaria
06.2016 - 02.2019
Bachelor of Economics - Economics And Management of Commerce
University of Economics
09.2003 - 05.2005
Bussines Upper-Intermediate - Englisch
New Leader
04.2001 - 05.2023
Master of Finance - Public Finance
University of Economics
09.1999 - 06.2003
High School Diploma -
NHSHA "Konstantin Preslavski"
09.1994 - 05.1999
Asset Accounting Configuration in SAP FI
Power Partner Solutions Ltd.
Customizing of APayable And Receivable in SAP
Power Partner Solutions Ltd.
Basic Configuration in SAP Financial Accounting
Power Partner Solutions Ltd.
SAP Financial Accounting For End Users
Power Partner Solutions Ltd.
Business German
AHK Bulgarien
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