Nataliya Aleksandrova
Varna,🇧🇬
Summary
Dynamic and multilingual professional with expertise in strong communication across Dutch, English, and Bulgarian. Demonstrates exceptional customer-focused problem-solving skills, adept at conflict resolution and de-escalation. Proficient in multichannel support including phone, email, and chat, with extensive experience in CRM and ticketing systems. Known for fast, accurate case handling and effective time management and multitasking abilities. Committed to team collaboration and professionalism while maintaining high stress tolerance and a positive attitude.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Meeting Simplified Specialists
Sutherland Global
Varna, 🇧🇬
2022.09 - Current
- Provided high-quality support to customers in hospitality sector to ensure resolution of inquiries and service requests.
- Handled communication in Dutch and English with accuracy and professionalism.
- Assisted customers with bookings and troubleshooting across multiple channels including phone and email.
- Collaborated with internal teams to address complex cases and followed up in a timely manner.
Customer service representative
Euroccor
Varna , BG
2020.11 - 2022.09
- Assisted customers with inquiries about Sodexo Belgium services.
- Facilitated communication in Dutch and English to ensure accurate support.
- Handled issues related to Sodexo benefits, meal cards, vouchers, and account management.
- Processed requests, complaints, and account updates while following service quality standards.
- Co-operated with internal teams to resolve escalated cases and ensure timely follow-up.
- Achieved performance targets for customer satisfaction and response times.
Personal trainer
Self‑employed Personal Trainer
Antwerp, Belgium
2016.01 - 2019.12
- Provided personalized fitness coaching to individual clients, creating tailored training programs based on goals, health conditions, and progress.
- Delivered one‑on‑one and small‑group sessions focused on strength, conditioning, weight loss, and overall wellness.
- Built and managed your own client base, demonstrating strong entrepreneurial, organizational, and communication skills.
- Educated clients on proper exercise technique, injury prevention, and healthy lifestyle habits.
- Maintained high client satisfaction through motivation, clear guidance, and consistent results.
- Managed scheduling, payments, and customer relationships independently.
Education
Secondary Education in Economics - Economics
Secondary School of Economics
Razgrad 2000.09 - 2004.06
Certified Personal Trainer - Field of study
Essentials of Personal Training
Antwerp 2015.09 - 2016.05
Skills
Strong communication in Dutch, English, and Bulgarian
Customer-focused problem solving
Conflict resolution and de-escalation
Multichannel support (phone, email, chat)
CRM and ticketing systems
Fast and accurate case handling
Time management and multitasking
Team collaboration and professionalism
High stress tolerance and positive attitude
Active listener able to understand needs and expectations
Creative problem‑solver who adapts quickly to new challenges
Languages
Dutch
Fluent
English
Fluent
French
Intermediate
Bulgarian
Native
Timeline
Meeting Simplified Specialists
Sutherland Global
2022.09 - Current
Customer service representative
Euroccor
2020.11 - 2022.09
Personal trainer
Self‑employed Personal Trainer
2016.01 - 2019.12
Certified Personal Trainer - Field of study
Essentials of Personal Training
2015.09 - 2016.05
Secondary Education in Economics - Economics
Secondary School of Economics
2000.09 - 2004.06