Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Natalia Yankova

Natalia Yankova

Burgas,Bulgaria

Summary

Energetic and solution-oriented with natural ability to motivate and guide teams towards common goals. Well-versed in sales strategies and customer relationship management, coupled with strong analytical skills. Committed to driving team performance and achieving exceptional sales results.

Overview

11
11
years of professional experience

Work History

Supervisor

A1 Bulgaria
Burgas, Bulgaria
05.2024 - Current
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Sales consultant

A1 Bulgaria
Burgas, Bulgaria
12.2019 - 05.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Sales consultant

Avenir Telekom
Burgas, Bulgaria
10.2014 - 10.2019
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Bachelor of Arts - Psychology

Burgas Free University
Burgas
/2017 -

Skills

  • Leadership competence
  • Communication skills
  • Public speaking
  • Strategic planning
  • Attention to detail
  • Coaching
  • Problem-solving
  • Networking/ Business networking
  • Sourcing
  • Multitasking
  • Organization skills

Languages

English
Upper intermediate (B2)
Bulgarian
Native

Affiliations

  • Traveling
  • Photography

Timeline

Supervisor

A1 Bulgaria
05.2024 - Current

Sales consultant

A1 Bulgaria
12.2019 - 05.2024

Sales consultant

Avenir Telekom
10.2014 - 10.2019

Bachelor of Arts - Psychology

Burgas Free University
/2017 -

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Natalia Yankova