Natalia Nikolova
Sofia
Summary
Diligent Cash Collection Accountant with solid background in managing collections and ensuring timely payments. Successfully streamlined collection processes to improve efficiency and reduce outstanding balances. Demonstrated expertise in customer communication and conflict resolution.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Invoice to Cash Collection Specialist
Zentiva
04.2025 - Current
- Timely collection of outstanding receivables
- Validation of Accounts Receivable transactions
- Evaluated account balances to identify potential issues and proactively addressed concerns before escalation.
- Develop and maintain relationships with customers and internal stakeholders
- Initiated development of database targeting emerging customer group
- Process various reports, including accounts receivable aging and country specific reports
- Developed strong relationships with key clients through regular check-ins and updates on their account status, fostering loyalty and trust.
- Coordinated with other departments to resolve billing disputes, ensuring accurate invoicing and timely payments from clients.
- Assisted with training new hires on cash collection policies, contributing to a more effective team dynamic.
Senior Process Associate
Genpact Bulgaria
05.2023 - 03.2025
- Responsible for following top Key account customers from the biggest market in the group - Italy.
- Preparation and presentation of internal and external reports.
- Collaboration with Country teams (Finance, Commercial, Legal).
- Initiating and executing month-end activities.
- Cash flow forecast estimation.
- Direct debit analysis and estimations.
- Onboarding of new team members.
- Delivering service within agreed SLAs and KPIs.
Senior Collection, Claim and Dispute Accountant
Coca-Cola HBC
09.2022 - 05.2023
- Responsible for following Key account customers from the biggest market in the group - Italy.
- Preparation and presentation of internal and external reports.
- Initiating and executing month-end activities.
- Cash flow forecast estimation.
- Onboarding of new team members.
- Delivering service within agreed SLAs and KPIs.
Collection, Claim and Dispute Accountant MTC Italy
Coca-Cola HBC
08.2021 - 09.2022
- Responsible for following Key account customers from the biggest market in the group - Italy.
- Timely collection of receivables
- Claims (Dispute) management
- Collaboration with other teams
- Participation in team activities - reports, meeting etc.
Intern at Legal Department
OMV Bulgaria OOD
10.2020 - 02.2021
- Main responsibilities included doing research on current events and creating content for a weekly bulletin, work on group projects, translation.
- Business sector: Automotive, auto services, gas stations
Intern, Assistant on social policy and economy projects
Institute for Market Economics
02.2020 - 05.2020
- Main responsibilities included creating content for the NGO's website, doing research, proving assistance for bigger projects.
- Business sector: NGOs
Intern
Office of the President of Republic of Bulgaria
11.2019 - 12.2019
- Main responsibilities included doing research on current events and creating content for a weekly bulletin, work on group projects, translation.
- Business sector: Public administration
Intern
Ministry of Foreign Affairs, Directorate of Common Foreign and Security Policy of the European Union
07.2018 - 07.2018
- Main responsibilities included daily office work, research on current events, preparation work for meetings and events.
- Business sector: Public administration, Company size: above 300
Education
Master's degree - International business
University of National and World Economy
10.2021
Master's degree - International business
Alma Mater Studiorum Università di Bologna
06.2021
Bachelor's degree - International relations
Sofia University Saint Kliment Ohridski
07.2020
Bachelor's degree - Law
Università della Calabria
07.2019
Professional - Summer School Program
Shanghai Jiao Tong University
07.2017
Secondary school - undefined
National high school for ancient languages and cultures
06.2016
Skills
- Accounts receivable management
- Financial statement analysis
- Accounting
- Cash flow analysis
- Treasury accounting
- Business analysis
- Working capital management
- SAP ERP
- Data reporting
- Payment processing
- Teamwork and collaboration
- Attention to detail
- Adaptability
Certification
Working Capital Management - MDV Professional Education
Timeline
Invoice to Cash Collection Specialist
Zentiva
04.2025 - Current
Senior Process Associate
Genpact Bulgaria
05.2023 - 03.2025
Senior Collection, Claim and Dispute Accountant
Coca-Cola HBC
09.2022 - 05.2023
Collection, Claim and Dispute Accountant MTC Italy
Coca-Cola HBC
08.2021 - 09.2022
Intern at Legal Department
OMV Bulgaria OOD
10.2020 - 02.2021
Intern, Assistant on social policy and economy projects
Institute for Market Economics
02.2020 - 05.2020
Intern
Office of the President of Republic of Bulgaria
11.2019 - 12.2019
Intern
Ministry of Foreign Affairs, Directorate of Common Foreign and Security Policy of the European Union
07.2018 - 07.2018
Master's degree - International business
Alma Mater Studiorum Università di Bologna
Bachelor's degree - International relations
Sofia University Saint Kliment Ohridski
Bachelor's degree - Law
Università della Calabria
Professional - Summer School Program
Shanghai Jiao Tong University
Secondary school - undefined
National high school for ancient languages and cultures
Master's degree - International business
University of National and World Economy