Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Natalia Nikolova

Natalia Nikolova

Sofia

Summary

Diligent Cash Collection Accountant with solid background in managing collections and ensuring timely payments. Successfully streamlined collection processes to improve efficiency and reduce outstanding balances. Demonstrated expertise in customer communication and conflict resolution.

Overview

7
7
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Invoice to Cash Collection Specialist

Zentiva
04.2025 - Current
  • Timely collection of outstanding receivables
  • Validation of Accounts Receivable transactions
  • Evaluated account balances to identify potential issues and proactively addressed concerns before escalation.
  • Develop and maintain relationships with customers and internal stakeholders
  • Initiated development of database targeting emerging customer group
  • Process various reports, including accounts receivable aging and country specific reports
  • Developed strong relationships with key clients through regular check-ins and updates on their account status, fostering loyalty and trust.
  • Coordinated with other departments to resolve billing disputes, ensuring accurate invoicing and timely payments from clients.
  • Assisted with training new hires on cash collection policies, contributing to a more effective team dynamic.

Senior Process Associate

Genpact Bulgaria
05.2023 - 03.2025
  • Responsible for following top Key account customers from the biggest market in the group - Italy.
  • Preparation and presentation of internal and external reports.
  • Collaboration with Country teams (Finance, Commercial, Legal).
  • Initiating and executing month-end activities.
  • Cash flow forecast estimation.
  • Direct debit analysis and estimations.
  • Onboarding of new team members.
  • Delivering service within agreed SLAs and KPIs.

Senior Collection, Claim and Dispute Accountant

Coca-Cola HBC
09.2022 - 05.2023
  • Responsible for following Key account customers from the biggest market in the group - Italy.
  • Preparation and presentation of internal and external reports.
  • Initiating and executing month-end activities.
  • Cash flow forecast estimation.
  • Onboarding of new team members.
  • Delivering service within agreed SLAs and KPIs.

Collection, Claim and Dispute Accountant MTC Italy

Coca-Cola HBC
08.2021 - 09.2022
  • Responsible for following Key account customers from the biggest market in the group - Italy.
  • Timely collection of receivables
  • Claims (Dispute) management
  • Collaboration with other teams
  • Participation in team activities - reports, meeting etc.

Intern at Legal Department

OMV Bulgaria OOD
10.2020 - 02.2021
  • Main responsibilities included doing research on current events and creating content for a weekly bulletin, work on group projects, translation.
  • Business sector: Automotive, auto services, gas stations

Intern, Assistant on social policy and economy projects

Institute for Market Economics
02.2020 - 05.2020
  • Main responsibilities included creating content for the NGO's website, doing research, proving assistance for bigger projects.
  • Business sector: NGOs

Intern

Office of the President of Republic of Bulgaria
11.2019 - 12.2019
  • Main responsibilities included doing research on current events and creating content for a weekly bulletin, work on group projects, translation.
  • Business sector: Public administration

Intern

Ministry of Foreign Affairs, Directorate of Common Foreign and Security Policy of the European Union
07.2018 - 07.2018
  • Main responsibilities included daily office work, research on current events, preparation work for meetings and events.
  • Business sector: Public administration, Company size: above 300

Education

Master's degree - International business

University of National and World Economy
10.2021

Master's degree - International business

Alma Mater Studiorum Università di Bologna
06.2021

Bachelor's degree - International relations

Sofia University Saint Kliment Ohridski
07.2020

Bachelor's degree - Law

Università della Calabria
07.2019

Professional - Summer School Program

Shanghai Jiao Tong University
07.2017

Secondary school - undefined

National high school for ancient languages and cultures
06.2016

Skills

  • Accounts receivable management
  • Financial statement analysis
  • Accounting
  • Cash flow analysis
  • Treasury accounting
  • Business analysis
  • Working capital management
  • SAP ERP
  • Data reporting
  • Payment processing
  • Teamwork and collaboration
  • Attention to detail
  • Adaptability

Websites

Certification

Working Capital Management - MDV Professional Education

Timeline

Invoice to Cash Collection Specialist

Zentiva
04.2025 - Current

Senior Process Associate

Genpact Bulgaria
05.2023 - 03.2025

Senior Collection, Claim and Dispute Accountant

Coca-Cola HBC
09.2022 - 05.2023

Collection, Claim and Dispute Accountant MTC Italy

Coca-Cola HBC
08.2021 - 09.2022

Intern at Legal Department

OMV Bulgaria OOD
10.2020 - 02.2021

Intern, Assistant on social policy and economy projects

Institute for Market Economics
02.2020 - 05.2020

Intern

Office of the President of Republic of Bulgaria
11.2019 - 12.2019

Intern

Ministry of Foreign Affairs, Directorate of Common Foreign and Security Policy of the European Union
07.2018 - 07.2018

Master's degree - International business

Alma Mater Studiorum Università di Bologna

Bachelor's degree - International relations

Sofia University Saint Kliment Ohridski

Bachelor's degree - Law

Università della Calabria

Professional - Summer School Program

Shanghai Jiao Tong University

Secondary school - undefined

National high school for ancient languages and cultures

Master's degree - International business

University of National and World Economy

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Natalia Nikolova