NATALIA BORISOVA
Junior Quality Assurance Specialist
Sofia
Summary
A detail-oriented and proactive professional transitioning into Quality Assurance and software testing, driven by a passion for ensuring software reliability and performance. With a background in service delivery, business processes, and operational excellence, I bring a structured and analytical approach to testing. Having completed a QA Basics course, I have developed foundational skills in manual testing, test case design and bug tracking. Additionally, my JavaScript and front-end development knowledge from Telerik Academy allows me to understand software behavior from both a development and testing perspective. Eager to grow in the QA field, I am committed to expanding my knowledge in testing methodologies, automation concepts, and quality-driven processes. Thriving in dynamic environments, I am excited to contribute to high-performing teams and ensure seamless user experiences through rigorous testing.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Service Delivery Manager
Hp Inc
2022.12 - 2023.12
- Company Overview: IT Services and IT Consulting
- Played a key role in achieving a 15% increase in customer satisfaction scores
- Prepared, led, and managed quarterly operational account reviews, resulting in a 20% reduction in service escalations
- Actively managed elevation and escalation procedures
- Managed forecasting, Profit and Loss on an account basis, maintaining a consistent 10% profit margin
- Maintained profitability through effective forecasting and financial management
- IT Services and IT Consulting
Cisco Logistics Service Representative
OnProcess Technology
2020.06 - 2022.03
- Company Overview: Transportation, Logistics and Supply Chain
- Initiated and led successful process improvement strategies, resulting in a 20% reduction in average resolution time
- Maintained quality results within target parameters, emerging as a top performer in the logistics team
- Navigated challenging situations, fostering robust relationships with clients to ensure maximum satisfaction
- Assumed full ownership of cases, balanced multiple pending calls and chats
- Managed special orders and CXSAT queues, demonstrating proficiency in various systems and databases
- Transportation, Logistics and Supply Chain
Logistics Coordinator
DHL Supply Chain Silverforum
2018.06 - 2020.03
- Company Overview: Logistics and Supply Chain
- Achieved a 20% reduction in stock levels by developing efficient inventory management action plans
- Executed physical flow tasks, overseeing both inbound and outbound warehouse shipments
- Managed a high volume of orders while consistently maintaining high-quality results
- Logistics and Supply Chain
Education
QA Basics - Software Testing And Quality Assurance
SoftUni
Sofia, Bulgaria 2025.03 - 2025.03
Alpha JavaScript Track - Software Engineering
Telerik Academy
Sofia, Bulgaria 2023.10 - 2024.03
BBA - Strategic Planning
University of National And World Economy
Sofia, Bulgaria 2020.10 - 2024.06
Software Engineering
Fontys University of Applied Sciences
Eindhoven, Netherlands 2017.09 - 2019.06
Skills
- Manual Testing
- Bug Tracking & Reporting
- Test Case Design
- Functional Testing
- Jira
- ReactJS
- JavaScript
- Nodejs
- Firebase
- TypeScript
- CSS, HTML
Certification
IELTS Certificate, Completed a certification with the British Council.
Passions
- Coding Challenges
- Swimming
Timeline
QA Basics - Software Testing And Quality Assurance
SoftUni
2025.03 - 2025.03
Alpha JavaScript Track - Software Engineering
Telerik Academy
2023.10 - 2024.03
Service Delivery Manager
Hp Inc
2022.12 - 2023.12
BBA - Strategic Planning
University of National And World Economy
2020.10 - 2024.06
Cisco Logistics Service Representative
OnProcess Technology
2020.06 - 2022.03
Logistics Coordinator
DHL Supply Chain Silverforum
2018.06 - 2020.03
Software Engineering
Fontys University of Applied Sciences
2017.09 - 2019.06