Nadina Bozova
Business Analyst
Varna
Summary
Result-driven Business Analyst with great organizational and prioritizing skills, analytical thinking. Adaptable with real-rime problem-solving flexibility. Team player eager to learn. 4 + years of experience with recognized leadership skills.
Overview
14
14
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Business Analyst
Endava
01.2023 - Current
- Communicate with key stakeholders to gain understanding of desired product improvements and feature implementation
- Analyze and elaborate on key aspects and functionalities
- Collaborate with subject matter experts to analyze process details and product specifics and establishing an MVP
- Document business requirements
- Present projects to development teams
- Support the development process
- Participation in discovery
- Support of the development process (if necessary)
- Demos
- Preparation of training documentation
Business Analyst
MyPOS AD
01.2019 - Current
- Communicate with key stakeholders to gain understanding of desired product improvements and feature implementation
- Analyze and elaborate of key aspects and functionalities
- Collaborate with subject matter experts to analyze process details and product specifics
- Document business requirements
- Present projects to development teams
- Support Development process
- Support Quality Assurance process
- Prepare training materials
- Conduct trainings
- Launch projects
- Monitor user experience, present options for improvement, recommend changes
Product Definition Team Leader
MyPOS AD
01.2018 - 01.2019
- Oversaw roles of juniors in the Product Definition department
- Developed and implemented product improvements
- Coordinated cross-functional teams
- Ensured product releases are launched correctly and on time
- Collected and analyzed feedback from customers and stakeholders to shape requirements and features
- Worked with senior management to create product plans and roadmaps
Product Manager
Intercard Finance
04.2017 - 01.2018
- Gained a deep understanding of customer experience, identified and filled product gaps, improved customer experience
- Drove product launches including working with other product management team members, other departments, senior management and distribution network representatives
- Worked closely with engineering teams to deliver properly and on time
- Worked with other teams on improving product awareness and understanding
Business Analyst
Intercard Finance
08.2016 - 04.2017
- Analyzed and elaborated key aspects and functionalities
- Collaborated with subject matter experts to analyze process details and product specificities
- Documented business requirements
- Supported Development process
- Conducted Quality Assurance
- Prepared Training materials
- Launched projects
- Monitored user experience, recommended changes
Key Account Manager
Luau Group
12.2014 - 11.2015
- Client relationship management - reported to clients, managed customer complains, requests and inquiries
- Built effective and lasting business relationships with major corporate clients
- Ensured proper allocation of projects and workload within the team
- Participated in recruitment process
Customer Service Team Leader
First Online Solutions
06.2013 - 12.2014
- Client relationship management
- Team management and project allocation
Data Entry Operator
First Online Solutions
09.2011 - 06.2013
- Management and upkeep of Google+ pages
- Optimization of visibility and ranking in organic local search results
Education
Master of Science - Informatics
University Of Economics - Varna
Varna 10.2008 - 2009.06
Bachelor of Science - Informatics
University Of Economics - Varna
Varna 09.2004 - 2008.06
High School Diploma -
Knyaz Simeon Tarnovski High School Of Economics
Stara Zagora 09.1999 - 2004.06
Skills
Time management
Communication
Teamwork
Analytical Thinking
Adaptability
Diplomacy
Certification
Complex System Design: An introduction
Timeline
Business Analyst
Endava
01.2023 - Current
Complex System Design: An introduction
05-2020
Business analysis: Working with use cases
01-2020
Software Testing Fundamentals
01-2020
Business Analyst
MyPOS AD
01.2019 - Current
Querying SQL Server Fundamentals / SQL Master Academy
01-2019
Product Definition Team Leader
MyPOS AD
01.2018 - 01.2019
Product Manager
Intercard Finance
04.2017 - 01.2018
Business Analyst
Intercard Finance
08.2016 - 04.2017
Key Account Manager
Luau Group
12.2014 - 11.2015
Project Management / RammSoft
07-2014
Customer Service Team Leader
First Online Solutions
06.2013 - 12.2014
Data Entry Operator
First Online Solutions
09.2011 - 06.2013
Master of Science - Informatics
University Of Economics - Varna
10.2008 - 2009.06
Bachelor of Science - Informatics
University Of Economics - Varna
09.2004 - 2008.06
High School Diploma -
Knyaz Simeon Tarnovski High School Of Economics
09.1999 - 2004.06
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