Nadia Petkova
Sofia,Bulgaria
Summary
Detail-oriented professional with expertise in accounts payable and receivable, general ledger accounting, and financial data recording. Proficient in SAP Accounts Receivable, Excel, and spreadsheet creation and analysis, with a strong focus on accuracy and efficiency. Demonstrates exceptional multitasking, critical-thinking, and analytical skills to coordinate effectively with diverse teams. Adept at generating comprehensive reports and maintaining a results-oriented approach to achieve organisational goals. Committed to leveraging financial acumen and self-motivation to drive operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cash Collection Specialist + Cash Application
Alvogen Pharma (Zentiva)
Sofia, Sofia-Capital
01.2024 - Current
- To the mentioned Cash Collection Specialist activities the below were added as additional role in Cash Application team.
- Daily booking payments form customers - UK, France, Italy, NOBAN countries, Romania and more in SAP to the particular customer's account.
- Performing refund proposals.
- Weekly RIBA and LCR runs (related to initiating CN to be processed through SAP to the particular Bank). Heavy SAP reports containing many different transactions and additional tasks.
- Oversaw daily cash application for smoother operations.
- Performing rebilling report - templates for billing invoices to be issued to vendors.
- Monitored all cash transactions to minimise discrepancies.
- Collaborated with developers to improve application performance and reliability.
Cash Collection Specialist - OTC process
Alvogen Pharma (Zentiva)
Sofia, Bulgaria
05.2023 - Current
- Accurately reconciled and processed expense reports for local team.
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Persistently contacted customers with extremely past due accounts to recover lost revenue.
- Contacted customers to arrange or collect payments.
- Updated client files regularly, ensuring accurate record keeping for future reference.
- Improved workflow efficiency with thorough process analysis.
- Maintained up-to-date industry knowledge through continuous professional development.
- Gathered information, created charts and produced reports for staff.
- Increased client satisfaction by providing specialised support and advice.
- Applied maths abilities to calculate and check financial figures.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Negotiated with account holders to devise repayment plans and minimise collections receivables.
- Performed customer credit checks and advised on credit limit adjustments.
- Stored customers' information securely to maintain confidentiality.
- Negotiated payment plans for improved revenue collection.
- Prepared reports on collections activity contributing towards strategic planning efforts.
- Demonstrated professionalism whilst dealing with difficult conversations about finances.
- Investigated accounts with balance errors using accounting software.
- Investigated cases of debt to uncover details of debtors.
- Collaborated effectively with team members to meet collection targets.
- Analysed financial information to develop and implement appropriate collection initiatives.
OTC Analyst - Italian Branch of World Fuel Company
HCL Technologies
Sofia, Bulgaria
12.2021 - Current
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines. (Results: at least 90% met in target tickets/requests)
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Customer Experience Specialist
60k
Sofia, Bulgaria
11.2020 - 08.2021
- Responded to high volume of incoming calls (over 60 per day) utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Monitored customer feedback to identify areas of improvement in customer experience.
Education
Master of Science - Advertising And Public Relations
Sofia University Saint Kliment Ohridski
11-2022
Bachelor of Science - Journalism
Sofia University Saint Kliment Ohridski
04-2021
High School Diploma - Technology profile
Evlogi Georgiev
Bulgaria05-2017
Skills
- Coordinating with separate teams
- Multitasking
- Accounts Payable and Receivable (AP/AR)
- Report generation
- Critical-thinking
- Financial data recording
- Results oriented approach
- Self-motivation
- Analytical-thinking
- Excel proficiency
- Basic accounting understanding
- Spreadsheet creation and analysis
- SAP Accounts Receivable
- Accounts payable, receivable, general ledger accounting
Languages
-
English
-
Italian
Certification
-
Berlitz Certificate Business Italian Level B2
-
Certificate of Completion of training on Treating customers fairly
-
Certificate of Completion of course Introduction to OTC
Personal Information
Title:
Custom
03-2022
Languages
English
Advanced
Italian
Intermediate
Timeline
Cash Collection Specialist + Cash Application
Alvogen Pharma (Zentiva)
01.2024 - Current
Cash Collection Specialist - OTC process
Alvogen Pharma (Zentiva)
05.2023 - Current
OTC Analyst - Italian Branch of World Fuel Company
HCL Technologies
12.2021 - Current
Customer Experience Specialist
60k
11.2020 - 08.2021
Bachelor of Science - Journalism
Sofia University Saint Kliment Ohridski
Master of Science - Advertising And Public Relations
Sofia University Saint Kliment Ohridski
High School Diploma - Technology profile
Evlogi Georgiev
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