Nadezhda Stoyanova
Summary
Energetic and ambitious individual with a mature and responsible approach to tasks and situations. Committed to excellence and providing exceptional customer service. Started as a waitress and earned promotion to Bar Chef in 2019.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Personal/Personal Shopping Assistant
Shantre EOOD
09.2023 - 01.2025
- Understanding customer preferences, needs and budgets.
- Product Selection: Recommending clothing, accessories, or other items based on trends, body type or occasion.
- Styling & Trend Awareness: Keeping up with fashion, luxury brands, and seasonal trends.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Fostered trust with the owner through clear communication and transparency in all aspects of the personal shopping experience.
- Schedule Management: Organizing calendars, appointments, and meetings.
- Travel Arrangements: Booking flights, accommodations, and transportations.
Bar Chef/ Waitress/Assistant Maitre D'
Viking Cruises
05.2018 - 12.2022
- -Responsible for professional beverage service in the entire bar area
- -Training of the bar staff
- -Jointly responsible in the planning and conducting of various F&B events
- -Advising and sales oriented attending to guests
- -Providing support in the restaurant
- -Daily accounting of the transacted sales
- -Placing orders and taking inventory in cooperation with the Maitre d'Hôtel
- -Responsible for cleaning the bar area in accordance with HACCP
- -Implementation of prescribed standards
- -Assistance in various cross-departmental duties
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
Rest./ Bar Waitress
Scenic Cruises
04.2017 - 09.2017
- To provide great service to the guests and take good care of them
- To take beverage and food orders
- Work with different schedules and different duties
- At all the time to maintain clean and organized in all working areas
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Team Waitress
Carnival Cruise Lines
03.2013 - 11.2016
- To provide great service to the guests and take good care of them
- To take beverage and food orders
- Work with different schedules and different duties
- Work on buffet line and Main Dining room
- At all the time to maintain clean and organized in all working areas
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Sales assistant in boutique
"Dress Code New" Ltd.
05.2011 - 02.2013
- Sales of designer clothing and accessories, respectful and very kind attitude to customers etc
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Secretary
"Viki comfort 2004" Ltd
10.2008 - 09.2010
- Receive and manage correspondence
- Receives visitors in offices and accommodate them
- Coordinate contact employees in the company between them
- Participates in the preparation and organization of business meetings
- Protect the secrecy of confidential information which has become known in connection with work performed
- Responsible for the overall organization of work in offices
Receptionist
Heaven Hotel
05.2007 - 10.2007
- Welcomes and accommodates guests, monitor the registration and provide them necessary assistance
- Register newly arrived guests to the hotel: Complete the registration records
- Ensure the proper keeping of a register books and accurate data recording the identity documents of registered guests
- Transmit keys from the guest rooms and monitored to prevent outsiders
- Close the bills for rent, room service and other available services
- Accepts queries and provide information requested by the guests
- Monitor compliance with the schedule, check out and shall inform the maids in need of cleaning and filling
- If necessary, perform other tasks assigned in connection with the performance
Education
Management of tourism - All activities related to tourism, event, animation, tour guiding, business, etc.
Prof. Assen Zlatarov University
Burgas, 02 09.2011 - Current
High School Diploma -
School For Romance Languages "G.S.Rakovski" (French Language School)
Burgas, Bulgaria 05.2003 - 2008.05
Skills
- Communication skills
- Job-related skills
- Collaboration
- Customer service
- Conflict Resolution
- Active listening
- Interpersonal skills
- Problem Solving
Certification
Step up Management Training Head of Department, 12/01/19, Viking College
Personal Information
- Place of Birth: Burgas
- Date of Birth: 03/24/89
- Gender: Female
- Nationality: Bulgarian
- Marital Status: Single
Timeline
Personal/Personal Shopping Assistant
Shantre EOOD
09.2023 - 01.2025
Bar Chef/ Waitress/Assistant Maitre D'
Viking Cruises
05.2018 - 12.2022
Rest./ Bar Waitress
Scenic Cruises
04.2017 - 09.2017
Team Waitress
Carnival Cruise Lines
03.2013 - 11.2016
Management of tourism - All activities related to tourism, event, animation, tour guiding, business, etc.
Prof. Assen Zlatarov University
09.2011 - Current
Sales assistant in boutique
"Dress Code New" Ltd.
05.2011 - 02.2013
Secretary
"Viki comfort 2004" Ltd
10.2008 - 09.2010
Receptionist
Heaven Hotel
05.2007 - 10.2007
High School Diploma -
School For Romance Languages "G.S.Rakovski" (French Language School)
05.2003 - 2008.05
Step up Management Training Head of Department, 12/01/19, Viking College
Wine WSET Level II, 10/01/19
Bar Start, 06/03/22
Bar Smart, 11/03/22
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