Nadezhda Aleksandrova
Dobrich
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Office Manager
Flamingo Grand Hotel & SPA 5*
6 2024 - 09.2024
- Management of team of administrators, assigning of individual tasks and responsibilities
- Analysis of income & expense reports on a daily basis
- Formal communication with guests, analysis of the feedback from visitors in "booking" websites and platforms worldwide
- Organisation and preparation of private events.
Front Office Manager
Flamingo Grand Hotel & SPA 5*
06.2023 - 09.2023
- Management of team of administrators, assigning of individual tasks and responsibilities
- Analysis of income & expense reports on a daily basis
- Formal communication with guests, analysis of the feedback from visitors in "booking" websites and platforms worldwide
- Organisation and preparation of private events.
Administrator
Flamingo Grand Hotel & SPA 5*
06.2022 - 08.2022
- Management of the check - in/out of the guest flow
- Formal communication with foreign guests in terms of events and individual stays
- Dealing with complaints and reported problems and planning of the repair jobs
- Reporting of income - expense history on a daily basis in front of the superior management.
Trainee Administrator
Flamingo Grand Hotel & SPA 5*
06.2021 - 09.2021
- Understanding of the organisation system of "Flamingo Grand Hotel & SPA 5
- Learning and understanding of the administrative and work responsibilities
- Check in/out of private guests, communication with foreigners.
Education
Bachelor's degree - Information and communications technology
Nikola Vaptsarov Naval Academy
Varna, Bulgaria 09.2023 - Current
Professional - Specialized Language Education
Geo Milev Language School
Dobrich, Bulgaria 09.2018 - 2023.05
Secondary school - General Education
St. St. Cyril and Methodius Secondary School
Dobrich, Bulgaria 09.2011 - 2018.05
Skills
Microsoft Office - MS Word, MS Excel, MS PowerPoint, MS Outlook
Programming Basic Level - HTML, CSS, Java Script, C
Data and information visualization - Web Design
Team Management - leadership, responsibility
Customer Service
Administrative Skills
Formal Foreign Communication
Documentation and control
Financial analysis - income - expense reports
Languages
Bulgarian
Native language
English
Advanced
C1
German
Advanced
C1
Certification
German Language Diploma (DSD) level C1
Personal Information
- Citizenship: Bulgaria
- Date of Birth: 06/18/04
- Gender: Female
- Driving License: B
Timeline
Bachelor's degree - Information and communications technology
Nikola Vaptsarov Naval Academy
09.2023 - Current
Front Office Manager
Flamingo Grand Hotel & SPA 5*
06.2023 - 09.2023
Administrator
Flamingo Grand Hotel & SPA 5*
06.2022 - 08.2022
Trainee Administrator
Flamingo Grand Hotel & SPA 5*
06.2021 - 09.2021
Professional - Specialized Language Education
Geo Milev Language School
09.2018 - 2023.05
Secondary school - General Education
St. St. Cyril and Methodius Secondary School
09.2011 - 2018.05
Front Office Manager
Flamingo Grand Hotel & SPA 5*
6 2024 - 09.2024
German Language Diploma (DSD) level C1
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