Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Timeline
Generic
Nadezhda Aleksandrova

Nadezhda Aleksandrova

Dobrich

Overview

2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Front Office Manager

Flamingo Grand Hotel & SPA 5*
6 2024 - 09.2024
  • Management of team of administrators, assigning of individual tasks and responsibilities
  • Analysis of income & expense reports on a daily basis
  • Formal communication with guests, analysis of the feedback from visitors in "booking" websites and platforms worldwide
  • Organisation and preparation of private events.

Front Office Manager

Flamingo Grand Hotel & SPA 5*
06.2023 - 09.2023
  • Management of team of administrators, assigning of individual tasks and responsibilities
  • Analysis of income & expense reports on a daily basis
  • Formal communication with guests, analysis of the feedback from visitors in "booking" websites and platforms worldwide
  • Organisation and preparation of private events.

Administrator

Flamingo Grand Hotel & SPA 5*
06.2022 - 08.2022
  • Management of the check - in/out of the guest flow
  • Formal communication with foreign guests in terms of events and individual stays
  • Dealing with complaints and reported problems and planning of the repair jobs
  • Reporting of income - expense history on a daily basis in front of the superior management.

Trainee Administrator

Flamingo Grand Hotel & SPA 5*
06.2021 - 09.2021
  • Understanding of the organisation system of "Flamingo Grand Hotel & SPA 5
  • Learning and understanding of the administrative and work responsibilities
  • Check in/out of private guests, communication with foreigners.

Education

Bachelor's degree - Information and communications technology

Nikola Vaptsarov Naval Academy
Varna, Bulgaria
09.2023 - Current

Professional - Specialized Language Education

Geo Milev Language School
Dobrich, Bulgaria
09.2018 - 2023.05

Secondary school - General Education

St. St. Cyril and Methodius Secondary School
Dobrich, Bulgaria
09.2011 - 2018.05

Skills

Microsoft Office - MS Word, MS Excel, MS PowerPoint, MS Outlook

Programming Basic Level - HTML, CSS, Java Script, C

Data and information visualization - Web Design

Team Management - leadership, responsibility

Customer Service

Administrative Skills

Formal Foreign Communication

Documentation and control

Financial analysis - income - expense reports

Languages

Bulgarian
Native language
English
Advanced
C1
German
Advanced
C1

Certification

German Language Diploma (DSD) level C1

Personal Information

  • Citizenship: Bulgaria
  • Date of Birth: 06/18/04
  • Gender: Female
  • Driving License: B

Timeline

Bachelor's degree - Information and communications technology

Nikola Vaptsarov Naval Academy
09.2023 - Current

Front Office Manager

Flamingo Grand Hotel & SPA 5*
06.2023 - 09.2023

Administrator

Flamingo Grand Hotel & SPA 5*
06.2022 - 08.2022

Trainee Administrator

Flamingo Grand Hotel & SPA 5*
06.2021 - 09.2021

Professional - Specialized Language Education

Geo Milev Language School
09.2018 - 2023.05

Secondary school - General Education

St. St. Cyril and Methodius Secondary School
09.2011 - 2018.05

Front Office Manager

Flamingo Grand Hotel & SPA 5*
6 2024 - 09.2024
German Language Diploma (DSD) level C1
Nadezhda Aleksandrova