MURAD VELISHA
Software Engineer
Sofia
Summary
Hardworking Student seeking employment. Ready to utilize my skills and passion to further the mission of a company. Technologically adept, offering experience with many different social media platforms, office technology programs, and advanced computer skills. Bringing forth a positive attitude and the willingness and motivation to learn new programs.Proven ability to resolve exceptional cases and enhance customer satisfaction as an Exception Management Coordinator. Adept at teamwork, time management, and problem-solving. Eager to leverage these skills in a Software Engineer role to contribute to innovative software development and collaborative team success. A creative thinker, adept in software development and working with various data structures.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Beach Attendant
Vacasa
05.2024 - 10.2024
- Returning to Vacasa as a Beach Attendant, I continued to provide exceptional customer service and maintain the cleanliness and organization of the beach area
- I ensured that beach guests had a pleasant and relaxing experience, and I assisted in coordinating various activities and events to enhance their enjoyment
- Continued to deliver outstanding customer service, ensuring that beach guests felt welcomed and attended to throughout their visit
- Maintained the cleanliness and tidiness of the beach area, including equipment and recreational facilities, for the enjoyment of guests
- Contributed to the coordination and execution of beach activities and events, fostering a lively and enjoyable beach atmosphere
Line Cook
Heidaway
05.2024 - 09.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Beach Attendant
Vacasa
05.2023 - 10.2023
- Worked as a Beach Attendant at Vacasa, where I provided excellent customer service to beach guests, ensuring a positive and enjoyable experience
- I maintained the cleanliness and organization of the beach area, including beach equipment and amenities
- Additionally, I assisted in coordinating beach activities and events, contributing to a lively and engaging beach atmosphere
- Delivered exceptional customer service to beach guests, ensuring their needs were met with professionalism and courtesy
- Maintained the cleanliness and organization of the beach area, including chairs, umbrellas, and recreational equipment
- Assisted in organizing and facilitating beach activities and events, creating a vibrant and welcoming beach environment
Line Cook
Heidaway
05.2023 - 09.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Exception Management Coordinator
TTEC
03.2022 - 05.2023
- As an Exception Management Coordinator at TTEC, I was responsible for overseeing and resolving exceptional cases to ensure customer satisfaction
- I effectively communicated with internal teams to address customer concerns and find appropriate solutions
- Moreover, I maintained detailed records of all exceptional cases and their resolutions, providing valuable data for process improvement and customer service enhancement
Education
High School -
The High School of Mathematics and Natural Sciences"Yane Sandanski"
09.2016 - 09.2020
Bachelor - software engineering
University of Telecomunications and Post
09.2021 - Current
Skills
Ability to Work Under Pressure
Computer Skills
Customer Service
Time Management
Programming languages
Microsoft Office
Exception Management
Teamwork
Problem Solving
Customer service
Physical fitness
Personal Information
Nationality: Bulgarian
Timeline
Line Cook
Heidaway
05.2024 - 09.2024
Beach Attendant
Vacasa
05.2024 - 10.2024
Line Cook
Heidaway
05.2023 - 09.2023
Beach Attendant
Vacasa
05.2023 - 10.2023
Exception Management Coordinator
TTEC
03.2022 - 05.2023
Bachelor - software engineering
University of Telecomunications and Post
09.2021 - Current
High School -
The High School of Mathematics and Natural Sciences"Yane Sandanski"
09.2016 - 09.2020
Similar Profiles
Maggie MurphreeMaggie Murphree
Senior Account Manager - VIP & High-Value Owner Program at VacasaSenior Account Manager - VIP & High-Value Owner Program at Vacasa
Matthew CunninghamMatthew Cunningham
Local Operations Manager at VacasaLocal Operations Manager at Vacasa
Dera KeithDera Keith
Home Ex. Rev. Account Manager & Team Data Steward at VacasaHome Ex. Rev. Account Manager & Team Data Steward at Vacasa
Danielle MuwangaDanielle Muwanga
Local Operations Manager at VacasaLocal Operations Manager at Vacasa
Radostina LyubomirovaRadostina Lyubomirova
Junior Service Delivery Manager at Harbor SolutionsJunior Service Delivery Manager at Harbor Solutions