Mortatha Mazin
Baghdad
Summary
I'm a Results-driven operations professional with proven ability to manage multiple tasks simultaneously in both independent and team settings. Consistently meets objectives and exceeds KPIs by adapting quickly to challenges and delivering under pressure. Thrives in fast-paced environments, with a strong record of maintaining efficiency, optimizing processes, and achieving organizational goals.
Overview
1
1
year of professional experience
Work History
Order Management Agent
Toters Delivery
08.2024 - Current
- Monitor, manage, and optimize daily order flow to ensure on-time deliveries and customer satisfaction.
- Coordinate between restaurants, shoppers, and customers to resolve issues quickly and maintain service quality.
- Analyze operational data and prepare reports to improve efficiency, reduce delivery delays, and enhance customer experience.
- Support recruitment, onboarding, and training of new agents to ensure compliance with company standards.
- Collaborate with cross-functional teams (customer support, vendor management, logistics) to streamline operations.
- Implement problem-solving strategies under high-pressure situations to minimize service disruptions.
Education
Computer Science
University of Baghdad
Baghdad06-2024
Skills
- English
- Microsoft Office
- Operational Analysis
- Communication and organization
- Soft Skills
Accomplishments
- Reduced order cancellation rate by 40% through proactive issue resolution.
- Improved average delivery time by 8 minutes through route optimization.
- Assisted in scaling shoppers capacity utilization from 100-110 to 65-70 UTI
- Met 95% as my average KPI
Timeline
Order Management Agent
Toters Delivery
08.2024 - Current
Computer Science
University of Baghdad
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