Mladen Tonchev
Sofia
Summary
Dedicated anti-Financial Crime professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Senior Manager Financial Crime Investigations
Paysafe Group, Digital Wallets
Sofia
02.2022 - Current
- Lead & develop team of 16 fraud and AML investigations specialists and 5 FC QA specialists across multiple locations, on-site and remotely, across multiple business units
- Strong focus on strategic goals of Risk Organization, including but not limited to evaluating and optimizing risk tools and vendors (incl. vendor management, risk orchestration, RFP, POC)
- Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records
- Develop and maintain FC Policies (Tier 1-4), SOPs, Guidelines to prevent fraud and ML activities and to recover any incurred financial, reputational and regulatory risks
- Identify weakness of current control process and recommends enhancements
Manager Financial Crime Investigations
Paysafe Group, Digital Wallets
Sofia
03.2021 - 02.2022
- Lead and Manage Financial Crime Investigations team of 9 investigators with strong focus on Fraud, including directing, leading, coaching, as well as managing relevant budgets and operations within team
- Strong focus on identifying opportunities and gaps within current portfolio of Paysafe's Risk controls, products, including continuously evolving financial crime trends and product gaps
- Lead logical investigations based on in-depth analysis, formulate proposals to ensure optimal balance between user experience, business enablement, operational expense and fraud prevention strategy related to proposed solutions
- Drive and supervise ongoing projects ensuring team's focus and contribution to efficient and timely delivery
- Maintain close evaluation and monitoring on performance of solutions post-implementation to ensure expectations are met
- Monitor existing, new and emerging trends as relate to financial industry and develop strategies to protect organization from these criminal initiatives
- Maintain and develop effective anti-fraud program providing ongoing support and training in all matters of security including investigation of suspicious transactions and referral to appropriate agencies
- Review case documents, interview employees and third parties as required
- Leverage available data and automate intelligence gathering from available datapoints
- Optimize queue / case analysis and review, ensuring correct mitigation strategy is identified and followed with respective stakeholders and teams
- Maintain close collaboration with Financial Crime Analytics, Risk Product teams and other stakeholders to ensure proper solutions are identified in timely manner and implemented swiftly
Consumer Risk Investigations Supervisor
Paysafe Group, Digital Wallets
Sofia
03.2020 - 03.2021
- Drive and supervise ongoing complex investigations
- Maintain close evaluation and monitoring on team performance
- Lead investigations based on in-depth analysis, formulate proposals to ensure proper mitigation
- Ensure all cases, queues and tasks in team's responsibility are executed correctly and within SLAs
- Drive and supervise ongoing projects ensuring team's focus and contribution to efficient and timely delivery
- Prepare and present comprehensive status reports for management on all circumstances of high concern and final summaries reporting investigative results
Senior Investigations Expert
Paysafe Group, Digital Wallets
Sofia
03.2017 - 03.2020
- Investigating all criminal and suspicious activities directed toward the organization and its clients ensuring that proper policy/procedures and legal requirements are followed
- Demonstrating proficiency in investigative practices: conducting interviews, collecting data, compiling documentation and evidence, maintaining accurate notes in case management software
- Conducting investigations and escalations of financial crime including filings of Suspicious Activity Reports (SARs) to the MLRO in a timely manner
- Collaborate with various internal departments to identify unusual activities and transactions, and escalate them as required
- Monitoring existing and emerging trends as they relate to the industry and develop strategies to protect the organization and its assets
Investigations Expert
Paysafe Group, Digital Wallets
Sofia
03.2015 - 03.2017
- Identifies criminal activity by leveraging information from internal reporting, data analysis, reported incidents and fraud trends
- Utilize perceived or proven loss risks to develop data/reporting for future detection
- Identify potential loss risk and opportunity through trend analysis utilizing data-manipulation tools
- Convert data making it analysis-ready through basic descriptive narratives, aggregations and pivots
- Leverage fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts
- Identify threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries
Senior Member Security Specialist
Paysafe Group, Digital Wallets
Sofia
01.2015 - 03.2015
- Monitoring queues and distribute tasks within the team
- Provide guidance and share findings, expertise and knowledge to the entire team to improve overall performance
- Develop risk process and fraud monitoring improvements
- Investigation of cases reported by external parties including but not limited to banks, merchants, acquirers, payment partners
- Liaising with the Investigators regarding fraud situations to mitigate the risk of loss to the company
- Prepare various reports and analysis for management
Member Security Specialist
Optimal Payments (Paysafe Group)
Sofia
04.2014 - 03.2015
- Utilize detection tools to identify and action fraud or money laundering activities
- Take immediate preventative measures to reduce risk of loss to the organization and it's clients
- Monitoring queues, conducting security reports and other ad hoc tasks
- Liaising with the Investigators regarding fraud situations to mitigate the risk of loss to the company
- Adapting to constantly evolving fraud and money laundering methodologies
- Identify new fraud trends
Risk Analyst
Bwin.party Digital Entertainment
Sofia
03.2011 - 03.2014
Risk Analyst
King Enterprises N.V. (PokerKing.com)
Sofia
03.2009 - 03.2011
Education
Bachelor of Social Science - Psychology
New Bulgarian University
Sofia, Bulgaria04.2007
Skills
- Data-Driven Decision-Making
- Cross-Functional Communication and Collaboration
- Budgeting and Resource Management
- Managing Risk and Compliance Vendors
- RFP Responses
- Operations Planning
- Performance Tracking and Evaluations
- Management Reporting
- Managing Career Progression
- Crime Prevention
- Financial crimes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager Financial Crime Investigations
Paysafe Group, Digital Wallets
02.2022 - Current
Manager Financial Crime Investigations
Paysafe Group, Digital Wallets
03.2021 - 02.2022
Consumer Risk Investigations Supervisor
Paysafe Group, Digital Wallets
03.2020 - 03.2021
Senior Investigations Expert
Paysafe Group, Digital Wallets
03.2017 - 03.2020
Investigations Expert
Paysafe Group, Digital Wallets
03.2015 - 03.2017
Senior Member Security Specialist
Paysafe Group, Digital Wallets
01.2015 - 03.2015
Member Security Specialist
Optimal Payments (Paysafe Group)
04.2014 - 03.2015
Risk Analyst
Bwin.party Digital Entertainment
03.2011 - 03.2014
Risk Analyst
King Enterprises N.V. (PokerKing.com)
03.2009 - 03.2011
Bachelor of Social Science - Psychology
New Bulgarian University
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