Summary
Overview
Work History
Education
Skills
Professional Title
Hobbies and Interests
Languages
Timeline
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Mladen Ivanov

Mladen Ivanov

Sofia

Summary

Dedicated professional with a strong background in hospitality and customer service. Skilled in communication and teamwork, effectively coordinating meetings and client engagements. Committed to enhancing guest experiences through exceptional service and attention to detail.

Overview

5
5
years of professional experience

Work History

Receptionist

Grand Hotel Millenium Sofia
Sofia
04.2025 - Current
  • Company Overview: Grand Hotel Millenium Sofia is a prestigious 5-star hotel located in Sofia, Bulgaria.
  • Coordinated meeting room bookings and prepared materials, ensuring smooth execution of internal and client-facing meetings
  • Maintained confidentiality and professionalism while managing sensitive information and interacting with clients and staff.
  • Grand Hotel Millenium Sofia is a prestigious 5-star hotel located in Sofia, Bulgaria.

Bellhop

Grand Hotel Millenium Sofia
Sofia
09.2022 - 03.2025
  • Company Overview: Grand Hotel Millenium Sofia is a prestigious 5-star hotel located in Sofia, Bulgaria.
  • Welcomed and directed visitors and clients, ensuring a professional and friendly first impression of the organization
  • Assisted guests with luggage handling, room directions, and hotel facilities, ensuring a welcoming and seamless arrival and departure experience.
  • Grand Hotel Millenium Sofia is a prestigious 5-star hotel located in Sofia, Bulgaria.

Brande Aroma

MI AROMA LTD
Sofia
05.2024 - 11.2024
  • Company Overview: Managed customer inquiries and orders for an online perfume store, ensuring smooth transactions and personalized product recommendations.
  • Processed online orders and coordinated with couriers to ensure timely and accurate delivery.
  • Updated product listings and promotional content to enhance customer engagement and drive sales
  • Managed customer inquiries and orders for an online perfume store, ensuring smooth transactions and personalized product recommendations.

Receptionist

BudaPest Hotel Sofia
Sofia
03.2022 - 09.2022
  • Company Overview: MD BudaPest EOOD
  • Handled administrative tasks, such as scheduling appointments, maintaining office supplies, and managing correspondence and filing systems.
  • Managed multi-line phone systems, including answering inquiries, transferring calls, and taking accurate messages
  • MD BudaPest EOOD

Call center operator with German language

SDJ GLOBAL MARKETING LTD
Sofia
01.2021 - 03.2021
  • Company Overview: The company has a vaccination project in the state of Hessen, Germany.
  • Assisted callers with scheduling vaccine appointments, providing accurate information and ensuring a smooth and efficient booking process
  • Handled high volumes of inbound calls with empathy and clarity, addressing concerns about vaccine availability, eligibility, and procedures.
  • The company has a vaccination project in the state of Hessen, Germany.

Education

Ph.D. -

UNWE
Sofia,Bulgaria
08-2027

Skills

  • Communication
  • Public speaking
  • Expressing an opinion
  • Team work
  • Working with technology
  • Funny personality
  • Project management
  • Customer service
  • Time management
  • Data analysis

Professional Title

I seek new opportunities for development

Hobbies and Interests

  • Fitness
  • Music
  • Perfumes

Languages

  • Bulgarian, 100/100
  • German, 60/100
  • English, 60/100
  • Russian, 20/100

Timeline

Receptionist

Grand Hotel Millenium Sofia
04.2025 - Current

Brande Aroma

MI AROMA LTD
05.2024 - 11.2024

Bellhop

Grand Hotel Millenium Sofia
09.2022 - 03.2025

Receptionist

BudaPest Hotel Sofia
03.2022 - 09.2022

Call center operator with German language

SDJ GLOBAL MARKETING LTD
01.2021 - 03.2021

Ph.D. -

UNWE

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Mladen Ivanov