Milena Petrova

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
• Assisted with administrative tasks, including filing and data entry, to support hotel operations.
• Collaborated with housekeeping to ensure timely room availability for guests.
• Collaborated with maintenance staff to address facility issues, ensuring guest satisfaction.
• Provided information on local attractions and services, enhancing guest experience during stays.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone, or postal mail.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Supported company correspondence by drafting and distributing memos and emails.
• Organized, maintained and updated information in computer databases.
• Maintained accurate records within hotel management software systems.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Supported onboarding process for new hires, facilitating smooth transition into team.

· Facilitated therapeutic arts sessions for individual patients within a team of medical doctors and therapists

• Oversaw daily operations, ensuring high-quality service and customer satisfaction.

• Provided compassionate support to residents, enhancing their daily living experiences and overall well-being.
• Assisted in developing personalized care plans, ensuring alignment with residents' needs and preferences.
• Collaborated with multidisciplinary teams to coordinate services and improve resident outcomes.