Milen Slavov Minkov
Sofia,Bulgaria
Summary
Experienced professional with focus on inventory management and process optimisation. Achieve streamlined operations and reduced costs through effective forecasting, stock control, and process improvements. Leverage strong analytical skills and collaborative approach to ensure inventory accuracy and enhance overall efficiency. Skilled in engaging teams, aligning them with organisational goals, and driving efficient operations through effective training, coaching, and implementation of innovative tools and processes
Overview
19
19
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work history
Sales Manager - Projects & Processes
BILLA BULGARIA
Sofia, Sofia-Capital
08.2020 - Current
Internal Control Manager
BILLA BULGARIA
Sofia
08.2018 - 07.2020
- Worked to reduce company stock losses through comprehensive risk analysis and fraud identification.
- Conducted regular, unannounced visits to Central Warehouse and stores nationwide.
- Developed an integrated audit platform to assess store performance effectively.
- Executed full-day audits to ensure compliance with operational standards.
- Identified opportunities to enhance operational efficiency through concrete proposals.
- Facilitated presentations with support functions for Regional managers.
- Reported directly to CEO on results achieved and aligned on subsequent actions.
Sales Director
VAN HOLDING FANTASTIK
Sofia
11.2016 - 07.2018
- Select, develop and maintain a motivated team of Regional managers
- Responsible for all KPIs of managed stores - sales, average basket, transactions (inventories, negative stock quantities, write-offs, other losses)
- Ensure the best possible customer service
- Manage the tasks and priorities of the Regional managers on daily, weekly and monthly basis
- Conduct regular store visits to check that stores are following the company's operations vision
- Control the overall condition of the managed stores
- Monitor and control hygiene and technical condition of the managed stores
- Analyse performance data and customer experience trends to develop and implement strategic sales ideas and best practices
- Solve day-to-day operational issues
- Cross-functional communication with other Headquarter departments, join activities and collaboration
- Direct reporting to the company owners
- Strengthened team performance through effective coaching and mentoring.
- Direct reporting to the company owners
- Direct reporting to the company owners
Customer Relations Manager
House Market Bulgaria - IKEA
Sofia
11.2015 - 11.2016
- Ensure that the external service partners (Cleaning, Transportation and Assembly) performance corresponds to the agreed objectives
- Support the implementation of the Store Operating and adhering to the agreed Division Actions
- Ensure the best possible customer service and have customers in focus as first priority
- Implement all the agreed actions set in order to improve the Brand image
- Ensure that all company legal and health & safety guidelines are followed in all areas of responsibility, and at all times
- Closely monitor and manage all operating costs and P&L elements related to the areas of responsibility
- Select, develop and maintain a motivated team capable of achieving the agreed objectives
- Trained new employees in aligning their roles to company's objectives and goals.
- Evaluated staff performance, identifying areas for improvement.
- Managed complaints, resulting in increased customer loyalty.
Supervisor Standard Operating Procedures (SOP)Manager Internal Audit
Piccadilly
Sofia
02.2013 - 11.2015
- Development of internal procedures in a line with new company’s situation as a national retailer and synch all processes with the general requirements of Delhaize (in a worldwide aspect)
- Manage SOP project in a collaboration with the Boston Consulting Group, develop a holistic implementation platform
- Establish a comprehensive standardization for all operational activities in the stores network
- Effective management of business processes increasing efficiency and productivity
- Achieve cost cuts through optimal workflows
- Offer innovative solutions in stores daily activities after identification and analyse of the issues; create business improvements - software customizations of SAP and SIS Technology
- Develop and roll-out IT solutions through Excel VBA program codes
- Develop and administer the company intranet (SharePoint platform) information sharing, document management and online maintenance of the company records in order to centralize and optimize complex processes and activities
- Conduct trainings for Store managers, Department managers and other employees with various teaching materials (presentations, videos, role playing games etc.)
- Strict control of implemented business procedures and close monitoring of best practices execution through regular audits
- Execute internal audit functions
- Budgeting, analysing and reporting
- Join work on many projects with partners from Delhaize Europe
- Active communication with the Executive Committee - regular status reports, presentations, proposals of solutions
Store Manager, Piccadilly ZUM
Piccadilly
Sofia
10.2011 - 01.2013
- Develop a holistic organization of loading and opening of new Piccadilly store
- Manage the store general costs in a line with the approved budget
- Monitor and manage the store KPIs - sales, average basket, transactions (inventories, negative stock quantities, write-offs, other losses)
- Execute the planned objectives and tasks
- Monitor and improve the overall condition of the store
- Monitor and control of hygiene and technical condition of the store
- Control, support and advise the employees to develop professional skills and abilities
- Control of the department managers work in terms of tasks execution, overall management, organize processes
- Evaluate the performance of department managers
- Prepare reports and results analyses
- Analyse the market position of the store and the factors that affect it; visit periodically the direct competitors
- Ensured high levels of customer satisfaction with proactive interaction
- Follow the representative style of clothing complying with company corporate policy
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Deputy Store Manager, Piccadilly Mall of Sofia
Piccadilly
Sofia
03.2010 - 09.2011
- Organize and control the overall condition of the store - labelling, expiry dates, check out the stock presentation.
- Check the departments mandatory assortment quality control
- Organize the goods replenishment process
- Reorder and maintain the optimum stock level, responsible for out of stock
- Organize and control all processes related to the price changes and brochure implementation, stock presentation and promotion posters, accurate preparation of new price labels, revaluations confirmation
- New layout implementation, maintain a record of implemented layouts, suggest new store activities, gondolas, assortment changes
- Initiation and direct involvement in the daily, weekly and annual inventories
- Conduct regular monitoring of the competitor activities and price comparisons
- Manage a team, motivate the staff and take care of their training and development in the company
- Evaluate the associate performance and give a timely feedback, identify the employees with potential to be promoted
- Train new employees and take responsibility for enhancing the employees competencies
- Prepare the work schedules
- Conduct interviews to hire employees on vacant store positions
- Participate in the company trainings
Store Goods Receiver
Piccadilly
Sofia
08.2008 - 02.2010
- Participate in Piccadilly Action Team, open new stores, establish new store's processes and train the associates
- Perform quantitative and qualitative control of incoming goods
- Write incoming and outgoing documents
- Stamp and sign incoming documents, responsible for any discrepancies
- Monitor the compliance with temperature, storage conditions of the delivery
- Ensure the timely stock transportation from the receiving place to the warehouse, propose stock storage
- Organize the work of the staff, prepare work schedules
Store employee
Piccadilly
Sofia
04.2006 - 08.2006
- Unload and deliver products, sort the stock and arrange the warehouse, replenish in selling area
- Responsible for stock transportation and storage
- Monitor the product expiry dates and FIFO rotation on the shelves
- Provide expert information on customer requests
- Participate in the corporate trainings to increase professional qualification
- Help create a welcoming atmosphere through friendly interaction with shoppers.
- Assist customers to find products leading to higher satisfaction rates.
Education
Magister - Law
Sofia University
Sofia 01.2005 - 01.2014
Diploma of Higher Education - Bulgarian language and English, History
National High School
Varna 01.2000 - 01.2005
Basic education -
High School
Valtchi dol, Varna 01.1993 - 01.2000
Skills
- Operations Management
- Project management
- Change management
- Team member based on the principle diplomacy and discipline
- Engage employees and align them behind a common vision
- Execute and determine the behavior targeted to achieve the objectives
- Identify gaps and offer solutions
- Enable efficient operations
- Training and implementation of tools/process facilitators as part of new solutions
- Analysis of legal requirements and aligning with company procedures
- Communication and presentation skills
- Conduct strict internal control
- Train, coach and develop employees with potential
- Good level in text writing, good expressing skills, public speaking
- Participation in the Student Diplomacy Club, a unit of Sofia University
- Negotiation and diplomacy
- Target achievement focus
- Financial planning
- Sales reporting
- Customer Service
- Inventory management
- Budget management
- Data analysis
Certification
B and M categories
MOTHER TONGUE
Bulgarian
Proficient (C2)
English
Upper intermediate
Affiliations
- Football, History, Folklore
Timeline
Sales Manager - Projects & Processes
BILLA BULGARIA
08.2020 - Current
Internal Control Manager
BILLA BULGARIA
08.2018 - 07.2020
Sales Director
VAN HOLDING FANTASTIK
11.2016 - 07.2018
Customer Relations Manager
House Market Bulgaria - IKEA
11.2015 - 11.2016
Supervisor Standard Operating Procedures (SOP)Manager Internal Audit
Piccadilly
02.2013 - 11.2015
Store Manager, Piccadilly ZUM
Piccadilly
10.2011 - 01.2013
Deputy Store Manager, Piccadilly Mall of Sofia
Piccadilly
03.2010 - 09.2011
Store Goods Receiver
Piccadilly
08.2008 - 02.2010
Store employee
Piccadilly
04.2006 - 08.2006
Magister - Law
Sofia University
01.2005 - 01.2014
Diploma of Higher Education - Bulgarian language and English, History
National High School
01.2000 - 01.2005
Basic education -
High School
01.1993 - 01.2000
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