Milen Mladenov
Sofia
Summary
Highly motivated and ambitious individual with experience in technical support, network engineering, and a strong desire to learn and gain experience in DevOps tools and technologies. Seeking a role as a DevOps or SRE in a dynamic and innovative company that offers opportunities for growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Support Network Engineer
IBM Bulgaria
09.2021 - 10.2022
- Provided customer support for installing, updating, and maintaining network equipment and software
- Built network configurations and troubleshot network issues
- Defined, documented, and enforced system standards
- Fastly obtained CCNA certificate
Technical Support Agent
Modis Bulgaria
04.2019 - 09.2021
- Answering phone and email inquiries, meeting Service Level Agreements
- Supporting users - installing software and hardware, troubleshooting of problems, and kept records
- Experience with various ticketing systems
Education
Master's Degree - Forex Trading - Theory And Practice
University of National And Wold Economy
2018
Bachelor's Degree - Management
University of Economics - Varna
2017
Skills
- Networking - switching, routing, wireless, and VoIP
- Linux administration and shell scripting
- Configuration management tools - Ansible
- Knowledge about AWS at Certified Cloud Practitioner level
- Experience with containers and container orchestration tools such as Docker and Kubernetes
- Knowledge of CI/CD practices and tools (Jenkins, ArgoCD)
- Experience with version control systems (Git, GitHub)
Certification
• Certification – Certified Kubernetes Security Specialist(CKS)
Cloud Native Computing Foundation
• Certification – Certified Kubernetes Administrator(CKA) Cloud Native Computing Foundation Certificate
Languages
Bulgarian
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
Timeline
Remote Support Network Engineer
IBM Bulgaria
09.2021 - 10.2022
Technical Support Agent
Modis Bulgaria
04.2019 - 09.2021
Master's Degree - Forex Trading - Theory And Practice
University of National And Wold Economy
Bachelor's Degree - Management
University of Economics - Varna
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