Milen Florov

• Analyzed customer feedback to identify service gaps, driving initiatives that enhanced overall service experience.
• Coordinated cross-departmental efforts to ensure seamless operations, improving service delivery outcomes.
• Monitored service metrics regularly, providing actionable insights to enhance team performance and service quality.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Monitored service staff performance and provided feedback for improvement.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
• Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
• Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed service team performance, fostering a collaborative environment that elevated service quality.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Led service operations by implementing process improvements, enhancing efficiency and customer satisfaction.
• Managed service team performance, fostering a collaborative environment that elevated service quality.
• Trained and mentored staff on service protocols, improving team productivity and service delivery standards.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Mainly dealing with body and paint shop. Communication with customers, insurance companies. Doing repair cost estimations, using Audatex, SmartClaims, etc.

• Utilized CRM software to track customer interactions and improve service efficiency.
• Analyzed customer feedback to identify trends, leading to improved service processes.
• Developed training materials for new staff, enhancing onboarding and service quality.
• Collaborated with team members to streamline operations, reducing response times and increasing productivity.
• Participated in continuous improvement initiatives, contributing ideas that enhanced service offerings.
• Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.