Miladina Angelova
Customer Support Agent
Sofia,22
Summary
Experienced and dedicated Customer Service Specialist with a strong track record of providing exceptional support and service to customers in the crypto market. Committed to maintaining a positive and professional attitude while exceeding customer expectations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Dental Technician
Sofien Riahi Dental Clinic
2 2023 - Current
- Managed a small team of professionals
- Committed to delivering top-tier dental solutions and exceeding client expectations
- Closely collaborating with dentist to ensure high standards of quality and precision in dental appliance production.
- Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication
- Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products
Customer Support Agent
Nexo.com
Sofia
01.2022 - 02.2023
- Assisted customers through multiple channels including email, live chat, and social media platforms (such as Telegram) for increased accessibility and convenience
- Demonstrated extensive knowledge on the crypto industry -
- Collaborated daily with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Managed over 70 interactions per day, with a Quality Assurance score average of 95%
Analyst- Clinical Application
C3i EUrope EOOD
07.2021 - 01.2022
- Provided vital support to clinical staff during ongoing trials as a Customer Support Representative specializing in Clinical Trials.
- Effectively communicated across multiple channels including phone, email, and chat to promptly address inquiries and ensure seamless support for the clinical team.
- Adhered rigorously to established procedures to safeguard the confidentiality of trials and prioritize the safety of participating patients.
- Managed over 30 customer interactions per day
Customer Service Agent
Sixty K Ltd
04.2020 - 07.2021
- Frontline Brand Advocate: Represented Sixty K Ltd as a Customer Support Representative, providing exceptional assistance and support to customers via phone, email, and chat channels.
- Inquiry Resolution Expert: Promptly addressed inquiries, resolved issues, and delivered personalized experiences that authentically reflected the company's essence.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Dental technician -
Medical University Plovdiv
Sofia, Bulgaria 09.2018 - 05.2021
English and French - English Language And Literature
Romain Rolland Foreign Language School
Stara Zagora 09.2013 - 05.2018
Skills
Excellent Communication
Critical thinking
Ability to Work Under Pressure
Teamwork
Customer Service
Excellent Communication
Timeline
Customer Support Agent
Nexo.com
01.2022 - 02.2023
Analyst- Clinical Application
C3i EUrope EOOD
07.2021 - 01.2022
Customer Service Agent
Sixty K Ltd
04.2020 - 07.2021
Dental technician -
Medical University Plovdiv
09.2018 - 05.2021
English and French - English Language And Literature
Romain Rolland Foreign Language School
09.2013 - 05.2018
Dental Technician
Sofien Riahi Dental Clinic
2 2023 - Current