Mihail Stanev
Project Manager
Varna,Bulgaria
Summary
Project management , adept in strategic planning and risk management. Enhanced team collaboration and client relations, achieving project goals efficiently. Successfully made deals/sales by negotiating contracts, optimizing resources, and improving productivity.Skilled at multitasking across diverse roles, balancing entrepreneurial initiatives with corporate responsibilities.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Project Manager
Mirage
10.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
Costumer Service Representative
Teleperformance Polska
01.2025 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Real Estate Agent
Premier Real Estate
11.2022 - 07.2023
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Reviewed market research data and changed sales plans accordingly.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
Education
J.D. - Law
Varna Free University
VarnaSkills
Project management
Project planning
Project planning and development
Project tracking
Strategic planning
Risk management
Schedule management
Team collaboration
Client relations
Customer relations
Project scheduling
Task prioritization
Productivity improvement
Contract management
Team bonding
Project closure
Client rapport
Customer relations specialist
Multi-unit operations management
Technical support
Timeline
Costumer Service Representative
Teleperformance Polska
01.2025 - 08.2025
Real Estate Agent
Premier Real Estate
11.2022 - 07.2023
Project Manager
Mirage
10.2021 - Current
J.D. - Law
Varna Free University