Mihail Stanev
Project Manager
Varna,Bulgaria
Summary
Project management , adept in strategic planning and risk management. Enhanced team collaboration and client relations, achieving project goals efficiently. Successfully made deals/sales by negotiating contracts, optimizing resources, and improving productivity.Skilled at multitasking across diverse roles, balancing entrepreneurial initiatives with corporate responsibilities.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Project Manager
Mirage
10.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
Costumer Service Representative
Teleperformance Polska
01.2025 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Real Estate Agent
Premier Real Estate
11.2022 - 07.2023
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Reviewed market research data and changed sales plans accordingly.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
Education
J.D. - Law
Varna Free University
VarnaSkills
Project management
Timeline
Costumer Service Representative
Teleperformance Polska
01.2025 - 08.2025
Real Estate Agent
Premier Real Estate
11.2022 - 07.2023
Project Manager
Mirage
10.2021 - Current
J.D. - Law
Varna Free University