Mihail Marinov

• Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
• Proposed policy and process adjustments to improve customer experiences.
• Updated products and services to reflect changing client needs, increasing retention.
• Predicted and interpreted consumer trends to improve product offerings.
• Fostered a positive work environment promoting teamwork and collaboration among staff members.

Managing inbound chat queries and email tickets, providing general customer support, related to the product, as well as help with particular technical-related issues.

• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Described product highlights and benefits to help guide purchasing decisions.

• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.