Mihail Lazov
Sofia
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Carpe Diem
Sofia
- Type of business or sector Business, consultancy services
Customer Support Specialist
Doxter Gmbh
Berlin
01.2020 - 07.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Set appointments with field teams to carry out service changes or deliver new products.
- Advised customers on availability, pricing and location of products.
- Completed thorough documentation in [Software] for each enquiry.
Customer care specialist
Concentrix
Sofia
02.2019 - 04.2020
- Type of business or sector Business, consultancy services
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
Office assisstant
Regiocom Bulgaria, BGN
Sofia
03.2016 - 01.2019
- Type of business or sector Business, consultancy services
- Salary 2000
Customer support specialist
BGN
05.2018 - 10.2018
- Main activities and responsibilities Custommer support
Agent
Telus International
Sofia
08.2015 - 02.2016
- Type of business or sector Business, consultancy services
- Salary 1500 BGN
Education
Ivan Apostolov
09.2002 - 05.2007
Skills
Computer skills and competencesundefined
Timeline
Customer Support Specialist
Doxter Gmbh
01.2020 - 07.2023
Customer care specialist
Concentrix
02.2019 - 04.2020
Customer support specialist
BGN
05.2018 - 10.2018
Office assisstant
Regiocom Bulgaria, BGN
03.2016 - 01.2019
Agent
Telus International
08.2015 - 02.2016
Ivan Apostolov
09.2002 - 05.2007
Carpe Diem
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