Mihaela Yordanova
Sofia
Summary
Dynamic and adaptable professional with a strong ability to work under pressure and multitask effectively. Demonstrates excellent communication skills, time management, and a proven track record in customer service. A fast learner with initiative and problem-solving abilities, committed to working collaboratively within a team environment.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Inside Sales
Lenovo
Sofia
06.2022 - 04.2025
- Present demo tools to partners, highlighting product features and benefits
- Build and maintain strong relationships with partners
- Identify opportunities and guide partners through the sales process
- Provide detailed product knowledge and address partner needs
- Ensure partner satisfaction to drive sales growth
- Collaborate with the sales team to meet targets and objectives
- Achieved sales targets with focused customer engagement.
Client support specialist with German
Sitel Bulgaria
Varna
12.2016 - 08.2018
- Phone communication with clients to find the best solution to their needs
- Full responsibility to deliver great service and client experience
- Keep track record with log summaries for each case in the company system
Client Accounts and Relations Specialist
iCard AD
Varna
08.2018 - 12.2016
- Compliance control check and monitoring
- Cross-team collaboration to ensure great client experience
- Verification, gathering, organizing, and recording data, information, and documents
Travel representative
Thomas Cook
05.2014 - 09.2016
- Organizing and scheduling of weekly activities for hotel guests
- Coordination and collaboration with external suppliers
- Ad-hoc requests handling
Education
Professional bachelor - Hospitality Management
College of Tourism
10.2013 - 05.2016
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Communication Skills
- Time Management
- Adaptability
- Fast Learner
- Team work
- Customer Service
- Initiative and Problem-solving Abilities
Languages
English
Fluent
German
Fluent
Russian
Upper intermediate
Timeline
Inside Sales
Lenovo
06.2022 - 04.2025
Client Accounts and Relations Specialist
iCard AD
08.2018 - 12.2016
Client support specialist with German
Sitel Bulgaria
12.2016 - 08.2018
Travel representative
Thomas Cook
05.2014 - 09.2016
Professional bachelor - Hospitality Management
College of Tourism
10.2013 - 05.2016
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