Mihaela Yordanova
Sofia
Summary
Dynamic and adaptable professional with a strong ability to work under pressure and multitask effectively. Demonstrates excellent communication skills, time management, and a proven track record in customer service. A fast learner with initiative and problem-solving abilities, committed to working collaboratively within a team environment.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Inside Sales
Lenovo
Sofia
2022.06 - 2025.04
- Present demo tools to partners, highlighting product features and benefits
- Build and maintain strong relationships with partners
- Identify opportunities and guide partners through the sales process
- Provide detailed product knowledge and address partner needs
- Ensure partner satisfaction to drive sales growth
- Collaborate with the sales team to meet targets and objectives
- Achieved sales targets with focused customer engagement.
Client support specialist with German
Sitel Bulgaria
Varna
2016.12 - 2018.08
- Phone communication with clients to find the best solution to their needs
- Full responsibility to deliver great service and client experience
- Keep track record with log summaries for each case in the company system
Client Accounts and Relations Specialist
iCard AD
Varna
2018.08 - 2016.12
- Compliance control check and monitoring
- Cross-team collaboration to ensure great client experience
- Verification, gathering, organizing, and recording data, information, and documents
Travel representative
Thomas Cook
2014.05 - 2016.09
- Organizing and scheduling of weekly activities for hotel guests
- Coordination and collaboration with external suppliers
- Ad-hoc requests handling
Education
Professional bachelor - Hospitality Management
College of Tourism
2013.10 - 2016.05
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Communication Skills
- Time Management
- Adaptability
- Fast Learner
- Team work
- Customer Service
- Initiative and Problem-solving Abilities
Languages
English
Fluent
German
Fluent
Russian
Upper intermediate
Timeline
Inside Sales
Lenovo
2022.06 - 2025.04
Client Accounts and Relations Specialist
iCard AD
2018.08 - 2016.12
Client support specialist with German
Sitel Bulgaria
2016.12 - 2018.08
Travel representative
Thomas Cook
2014.05 - 2016.09
Professional bachelor - Hospitality Management
College of Tourism
2013.10 - 2016.05