Mihaela-Livia Andrikos

• Facilitate end-to-end recruitment processes, including candidates sourcing, screening CVs, scheduling interviews, interviewing, and extending offers.
• Implement Employer Branding initiatives using CRM,VONQ, LinkedIn campaigns tailored to various positions, creating job posts that reflect our Employer Brand. As a Senior IT Talent Acquisition Partner, I not only focus on recruiting top talent but also on boosting our Employer Brand. I actively develop and execute strategies to highlight our organizational culture and values, making our workplace appealing to potential candidates.
• Represent the company in Virtual Fairs, notably Power to Fly.
• Conduct training sessions for the Talent Acquisition Team on Inclusive Recruitment practices and crafting inclusive job descriptions.
• Collaborate with the Learning and Development team to enhance the foreign language learning platform, leveraging my expertise in learning foreign language and finding strategies for better leaning among employees, resulting in notable improvements.
• Fulfill the role of the Single Point of Contact (SPOC) for Hiring Managers, providing professional advisory and recruitment support.
• Manage recruitment for positions including Software Procurement Consultant, Software Asset Manager Consultant, IT Asset Management Consultant, Microsoft Licensing Specialist, Information Security Consultant, Cybersecurity Consultant, BDE ITAM&DSC, Operations Manager, Project Manager, Customer Success Manager, among others.
• Utilize various tools including Applicant Tracking Systems (ATS-ICIMS), Microsoft Office Suite (Word, Excel, PowerPoint, OneNote), LinkedIn Recruiter, LinkedIn, CRM, Canva, Textio and LinkedIn Talent Insights for creating market reports tailored to Hiring Managers' needs, as well as VONQ.

End-to-End Recruitment & Stakeholder Management

Acted as the main point of contact for the Apps Domain and Domain Leads

Managed full-cycle recruitment for specialist and senior IT roles in Poland and internationally: IT Solution Architect, Cloud Infrastructure/Architecture Consultant, Power Platform Consultant/Architect, Senior.NET FullStack, Application Support Specialist, Frontend and Backend Developers, Cybersecurity Specialist/Consultant ,etc

Developed sourcing and recruitment strategies tailored to each domain

Aligned hiring plans with business objectives and headcount targets

Assessed candidates’ English proficiency, conducted HR interviews, evaluated cultural fit

Participated in recruitment meetings and collaborated closely with hiring managers

Delivered qualified candidates and ensured timely, informed hiring decisions

Prepared and extended offers, gathered technical feedback, and ensured consistent candidate communication

Talent Sourcing & Market Research
Proactively source candidates for open roles through various channels
Explore and implement innovative strategies to attract talent for hard-to-fill positions
Conduct research on the local IT market, including technology trends and talent availability

Recruitment Process Optimization
Advise hiring managers on best practices throughout the recruitment process
Continuously improve recruitment procedures and candidate experience
Manage and nurture talent pools for future hiring needs

HR tools: 
Internal Recruitment Platform
HR Dashboard
LinkedIn Recruiter.

Employer branding activities: 
Co-plan and attend networking events to meet new candidates and grow as our brand ambassador,
Participating in building LinkedIn campaigns for recruiting candidates
Build strong positive relations with candidates as well as with internal clients (our company Leaders),
Building long-term relationships with candidates and provide excellent candidate experience.

• Developing and implementing resourcing and selection strategies.
• Identifying active and passive candidates by effectively using social media, networking with top people, using search engine marketing techniques, consistently obtaining great employees referrals.
• Evaluate skill level, conduct efficient and professional selection process and closing of candidates.
• Communicate effectively with the hiring managers and senior stakeholders.
• Involved in offer management and pre-employment process management, including reference checks.
• Recruiting junior/middle and senior IT profiles with focus on: Junior/Senior Oracle DBA Administrator, Middleware Application Specialist, Tester, Junior/Senior DevOps Engineer, Project Manager, Program Manager, Transition Manager, Technical Engineer Emergency System, Windows Client/Server Administrator, C++ Developer, Configuration Analyst, Work planner, HR Analyst, Linux System Administrator, Monitoring and Tooling Support, Technical Support Engineer, etc.
• For Strategic Hiring/MTO: Program Manager, Transition Manager, Project Manager, Program Director, Program Architect, Lead Architect, Solution Manager-senior profiles.
• For MTO debuts and mid-senior: PMO, POA, Business Operations Support, Project planner.
• Use all features and facilities of internal Recruitment tool-SAP Success Factor, Boolean Search, Textio, LinkedIn Recruiter, etc.
• Build and maintain strong relationships with multiple stakeholders (HR Business Partners, line managers, project leads etc.).
• Developing effective communication and customer focused behavior to enhance customer satisfaction requirements.
• Keep necessary statistics for every realized project.
• Training for new comers.

• Placing of sales and purchase orders.
• Providing information about IT products to the customers via phone/e-mail.
• Gaining new customers.
• Achieve and exceed all individual monthly sales goals and targets.
• Providing pre-sales/post-sales technical support via phone/e-mail for Microsoft OFFICE 365 CSP.

• Purchasing: create and place purchase orders with the appropriate vendors and track them, signing off when the supplies arrive and logging the information in their records.
• Record Keeping: To help with the process of managing the inventory, one of the primary responsibilities of any procurement specialist is record keeping. That means staying on top of everything from purchase orders and receipts to tracking numbers and inventory counts. These records must be pristine in case of audit or review, and any discrepancies are the responsibility of the procurement manager. Maintain backups and review the records on a regular basis to avoid losing vital company information.
• Negotiate Contracts: Engaged in a number of negotiations with vendors and suppliers. I worked with other companies to find the lowest possible prices, sometimes signing long-term contracts to enjoy bulk discounts or promising future relationships in exchange for the lowest costs on their necessary goods. This required a great deal of legal knowledge and attention to detail in the drawing up of contracts.

• Technical support for XEROX printers /TPM and orders in CIT SAP.
• Order supplies/consumables for Xerox customers using CIT SAP: Transaction ZCCONS_ORD-Consumables order.
• Deliver the orders: Transaction VA02 Change Sales Order (after the order is added in SAP, the delivery is done from this transaction; cancel order).
• Checking the warehouse: transaction VL060 Outbound Delivery Monitor.
• Other transaction used in CIT SAP: IW54 send supplies for 3rd party, IW58-change service notifications, IE02-change equipment, IE01-Create equipment, etc.
• Chasing the supplies using AWB no on Cargus, escalations, etc.
• Provide technical support for all XEROX printers A4/A3 via phone and e-mail.

• Technical Support Analyst-Hewlett Packard Sofia.
• Occupation or position held: IT Admin and Technical Mentor for new comers.
• Remote troubleshooting for Microsoft Windows, Outlook, Active Directory, 3rd party programs and applications, IE, Chrome, Firefox.
• Placing orders for HP products for EON Customers.
• Networking troubleshooting for HP printers.

• Licensing, activation, troubleshooting for Microsoft Windows and Office.
• Inbound, outbound calls, emailing and chatting with Microsoft partners, consumer and commercial customers.
• Provide customer satisfaction, educate the customer and establish a positive professional relationship.
• Back-up Team Manager: preparation of the monthly reports regarding the results of the team, attending the meetings, preparation of the shifts, assigning the inbound e-mails, maintaining a positive attitude during times of change and stress in the team, keeping/having a good collaboration and relation with the TM and colleagues, providing advice and help when it was necessary.

• Providing to the customer technical support for settings of Nokia phones (all models).
• Guide the customer for how to updates the mobile phones.
• Guide the customers for how to use the Nokia Maps and how to set up the GPS.
• Technical usability cases with a specific product/range.
• Guiding customer how to use the programs Pc Suite/Nokia Suite with all handsets.
• Pc connectivity including synchronization of calendar, contact and email entries with all handsets.
• Providing information and learn customer how to use N series and E series and their accessories.
• All Communicators and accessory related request.
• Smartphone and accessory related request.
• All the 3rd party applications (troubleshooting and support).
• Providing Data Products to the customer for Nokia Phones.
• Investigate, resolve and close the technical request of the customers.
• Handles interactions from customers via phone, emails, letter, fax, SMS, web chat, etc.

• Permanent contact with customers, employees and partners.
• Set meetings with the customers and partners.
• Recruiting potential employees: scanning the CVs, inviting the potential employees for an interview, conducting the interview.
• Making price offer and negotiations, orders, orders confirmation, contracts (work in SAP).
• Writing weekly/monthly reports, projects.
• Maintaining the communication both with the employees, partners and customers.
• Unfolding/development protocol activities, translations from/to English-Romanian/Romanian-English.
• Receiving and delivery internal letters, e-mails.
• Organizing, updating customers data base.