Mihaela Ignatova
Accountant
Vishovgrad,NB
Summary
Dynamic leader with a proven track record. I excel in optimizing operations and employee training. Achieved consistent sales growth through innovative strategies, demonstrating adaptability and a keen eye for detail.
Skilled in logistics management and problem-solving. Achieved significant improvements in customer satisfaction and operational workflows, leveraging expertise in MS Office and excellent communication.
Overview
16
16
years of professional experience
Work History
Postmaster
Bulgarian Post Ltd
08.2022 - 12.2023
- Assisted customers in determining proper postal service to align with individual needs.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Managed flow, operations and management services for over 30-50 daily post office visitors.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Manager/Owner Cleaning Company
Schoonmaakbedrijf Kitna
08.2013 - 04.2021
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Cashier
"Toni Design" Ltd
03.2011 - 06.2013
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Maintained a clean and organized work area, promoting a professional environment for customers.
Grocery Support Manager
"Plus - Bulgariq Trade" KD
10.2009 - 02.2010
- Coordinated efficient scheduling practices that balanced employee workloads while meeting customer needs during peak hours.
- Increased overall store performance by analyzing sales data, identifying trends, and implementing targeted improvements.
- Trained and developed a high-performing team of employees, leading to increased productivity and efficiency.
- Provided support during busy periods by assisting with cashiering duties or helping customers locate items on the sales floor.
- Streamlined ordering processes to reduce out-of-stock incidents and improve overall inventory management.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Grocery Store Manager
ET "Tsvetan Tsvetanov"
09.2007 - 05.2009
- Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
- Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
Secondary Proficiency Education Certificate - Agricultural Economics/ Accountant
PGAT "Tsanko Tsercovski"
Pavlikeni, Bulgaria 04.2001 -
Skills
Logistics Management
Documentation And Reporting
Attention to Detail
Employee Training
Office Administration
Problem-Solving
Excellent Communication
Decision-Making
Multitasking Abilities
Cash Handling
Self Motivation
Adaptability and Flexibility
Active Listening
Organizational Skills
Business Administration
Customer Relationship Management (CRM)
Sales management
MS Office
Computer Skills
Adaptability
Languages
Bulgarian
Native language
English
Upper intermediate
B2
Dutch
Elementary
A2
Interests
Ecological environmental impacts
Hiking/ Baker/Pastry Chef
I enjoy hiking in the mountain and practice daily hiking over the hills in my village. I'm hobby baker and pastry chef I like baking bread, cakes and desserts.
Timeline
Postmaster
Bulgarian Post Ltd
08.2022 - 12.2023
Manager/Owner Cleaning Company
Schoonmaakbedrijf Kitna
08.2013 - 04.2021
Sales Cashier
"Toni Design" Ltd
03.2011 - 06.2013
Grocery Support Manager
"Plus - Bulgariq Trade" KD
10.2009 - 02.2010
Grocery Store Manager
ET "Tsvetan Tsvetanov"
09.2007 - 05.2009
Secondary Proficiency Education Certificate - Agricultural Economics/ Accountant
PGAT "Tsanko Tsercovski"
04.2001 -