Summary
Overview
Work History
Education
Skills
Languages
Interests
Hiking/ Baker/Pastry Chef
Timeline
StoreManager
Mihaela Ignatova

Mihaela Ignatova

Accountant
Vishovgrad,NB

Summary

Dynamic leader with a proven track record. I excel in optimizing operations and employee training. Achieved consistent sales growth through innovative strategies, demonstrating adaptability and a keen eye for detail.

Skilled in logistics management and problem-solving. Achieved significant improvements in customer satisfaction and operational workflows, leveraging expertise in MS Office and excellent communication.

Overview

16
16
years of professional experience

Work History

Postmaster

Bulgarian Post Ltd
08.2022 - 12.2023
  • Assisted customers in determining proper postal service to align with individual needs.
  • Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Managed flow, operations and management services for over 30-50 daily post office visitors.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.

Manager/Owner Cleaning Company

Schoonmaakbedrijf Kitna
08.2013 - 04.2021
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Sales Cashier

"Toni Design" Ltd
03.2011 - 06.2013
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory to ensure optimal product availability for meeting customer needs.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
  • Maintained a clean and organized work area, promoting a professional environment for customers.

Grocery Support Manager

"Plus - Bulgariq Trade" KD
10.2009 - 02.2010
  • Coordinated efficient scheduling practices that balanced employee workloads while meeting customer needs during peak hours.
  • Increased overall store performance by analyzing sales data, identifying trends, and implementing targeted improvements.
  • Trained and developed a high-performing team of employees, leading to increased productivity and efficiency.
  • Provided support during busy periods by assisting with cashiering duties or helping customers locate items on the sales floor.
  • Streamlined ordering processes to reduce out-of-stock incidents and improve overall inventory management.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Grocery Store Manager

ET "Tsvetan Tsvetanov"
09.2007 - 05.2009
  • Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
  • Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
  • Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
  • Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Secondary Proficiency Education Certificate - Agricultural Economics/ Accountant

PGAT "Tsanko Tsercovski"
Pavlikeni, Bulgaria
04.2001 -

Skills

Logistics Management

Languages

Bulgarian
Native language
English
Upper intermediate
B2
Dutch
Elementary
A2

Interests

Ecological environmental impacts

Hiking/ Baker/Pastry Chef

I enjoy hiking in the mountain and practice daily hiking over the hills in my village. I'm hobby baker and pastry chef I like baking bread, cakes and desserts.

Timeline

Postmaster

Bulgarian Post Ltd
08.2022 - 12.2023

Manager/Owner Cleaning Company

Schoonmaakbedrijf Kitna
08.2013 - 04.2021

Sales Cashier

"Toni Design" Ltd
03.2011 - 06.2013

Grocery Support Manager

"Plus - Bulgariq Trade" KD
10.2009 - 02.2010

Grocery Store Manager

ET "Tsvetan Tsvetanov"
09.2007 - 05.2009

Secondary Proficiency Education Certificate - Agricultural Economics/ Accountant

PGAT "Tsanko Tsercovski"
04.2001 -

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Mihaela IgnatovaAccountant