Mihae Tasmadzhiev
Sofia
Summary
Highly skilled professional with proven experience in IT and telecommunications, supporting different areas of the business - delivering IT and telecommunication services to large enterprise customers, participating in projects with multinational scope, and developing and implementing processes. Strong experience working with different CRM tools, Jira, Provenir, in-house built systems, and MS Office. More than seven years of professional experience in multinational technology companies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Implementation Expert/ Mid-level Business Analyst
SmartIT
05.2021 - Current
- Lead projects for automation of mission-critical business processes of MFG's companies, from concept to end-user delivery
- Designs, builds, tests and deploys automated processes utilizing low-code automation platform - creates workflow decision rules and builds machine-to-machine integrations.
- Executes testing of automated processes and facilitates user acceptance and adoption
- Documents existing environment and data - flows and prepares user stories for development of APIs, web - services, and system changes to ensure integration with automation platform.
- Collaborates with internal and external technology teams on integrations with ERP, credit bureaus, scoring providers, open banking services, etc.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Senior Service Delivery Coordinator
GTT
01.2020 - 05.2021
- Supply regular updates to Customers, keeping them aware of progress on their orders and assisting them with any issues that may arise during delivery lifecycle.
- I ordered and tracked specific delivery requirements, including Local Tails, network and ancillary equipment.
- Direct planning of provisioning tasks with PNOC for customer deliveries.
- Produce customer documentation to support formal service delivery and handover process.
- Working towards crucial delivery business metrics and targets.
- Produce, maintain and present Key Performance Indicators through weekly reporting within team.
- Proactively develop and improve validation checks per service and delivery process, supporting systems automation and process improvement projects.
- Develop local methods and contribute to developing company-wide processes—critically review processes to provide continuous improvement.
- Mentor and train newcomers; develop reports and support line manager on team metrics.
Service Delivery Coordinator
GTT
09.2018 - 12.2019
- Proactively develop and improve validation checks per service and delivery process, supporting systems automation and process improvement projects.
- Develop local processes and contribute to developing company-wide and review processes to provide continuous improvement.
- Produce, maintain and present Key Performance Indicators through weekly reporting within team.
Business Process Analyst
A1 Bulgaria
, Bulgaria
03.2018 - 09.2018
- Interacts extensively with internal customers to define exciting new business initiatives and provide business process analysis.
- Identification, definition and documentation of critical processes.
- Creates and develops business process documentation, including process diagrams, manuals, policies, procedures, and work instructions.
- Utilizes problem-solving techniques and project management skills to ensure process improvement activities remain on track and meet deadlines.
- Review existing processes and interaction models and implement procedural changes across cross-functional teams.
Sales Consultant
Mobiltel
07.2016 - 03.2018
- Welcomes customers by greeting them and assisting them.
- Advises customers by providing information on products.
- Helps customers make selections by building customer confidence and offering suggestions and opinions.
- Keeps clients informed by notifying them of preferred customer sales and future merchandise of potential interest.
Education
Bachelor - Archeology
New Bulgarian University
Sofia2017
High School Diploma -
PMG "Vasil Levski"
Smolyan2010
Skills
- Business systems analysis
- Stakeholder relationship management
- Project management
- Advanced problem solving
- Customer satisfaction
- Business process improvement
- Customer needs analysis
- Critical thinking
- Creative problem-solving
- Requirements gathering
Certification
- Foundations of Project Management - June 2023
- Project Management Professional - September 2023
- Systems Design Techniques For Business Analysts - October 2023
- BA04 - Eliciting and Writing Effective Requirements - November 2022
- Python – Basic – April 2022
- MS Project – August 2018
- Microsoft Office Excel - Advanced – August 2018
- MySql – December 2017
Languages
Bulgarian
First Language
English
Advanced
C1
Timeline
Software Implementation Expert/ Mid-level Business Analyst
SmartIT
05.2021 - Current
Senior Service Delivery Coordinator
GTT
01.2020 - 05.2021
Service Delivery Coordinator
GTT
09.2018 - 12.2019
Business Process Analyst
A1 Bulgaria
03.2018 - 09.2018
Sales Consultant
Mobiltel
07.2016 - 03.2018
Bachelor - Archeology
New Bulgarian University
High School Diploma -
PMG "Vasil Levski"
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