Michelle Uzege
Customer Service
Sofia,Sofia
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer support specialist
Capital.com
Sofia, Bulgaria
2022.01 - 2022.12
Customer Service Specialist
Sensata Technologies,
2021.05 - 2021.12
Customer Services Coordinator
ISG Technology Ltd
Sofia
2020.04 - 2020.12
Logistics Coordinator
Merx Global
2019.01 - 2020.01
Junior Bookkeeper
European Moving
Sofia
2017.08 - 2018.12
Sales and Customer Support
AVIOLL
, Bulgaria
2015.04 - 2017.05
Education
Bachelor of science - Psychology
New Bulagrian University
2015.12 - 11 2019
Skills
* Customer Service Excellence * Communication Skills * Problem-Solving * Interpersonal Skills * Time Management * Patience and Empathy * Conflict Resolution * Active Listening * Multitasking * Adaptability * Technical Proficiency (CRM,slack,Jira,Oracle) * Team Collaboration * Attention to Detail * Decision-Making * Customer Relationship Management (CRM) * Knowledge of Product/Service * Complaint Handling * Process Improvement * Training and Mentoring * Data Entry and Documentation
Timeline
Customer support specialist
Capital.com
2022.01 - 2022.12
Customer Service Specialist
Sensata Technologies,
2021.05 - 2021.12
Customer Services Coordinator
ISG Technology Ltd
2020.04 - 2020.12
Logistics Coordinator
Merx Global
2019.01 - 2020.01
Junior Bookkeeper
European Moving
2017.08 - 2018.12
Bachelor of science - Psychology
New Bulagrian University
2015.12 - 11 2019
Sales and Customer Support
AVIOLL
2015.04 - 2017.05