Michelle Stoimenova
London,
Summary
Versatile and proactive operations coordinator with a background in project delivery, client management, and cross-functional team support. Known for stepping into complex roles and bringing clarity, structure, and results across remote and fast-paced environments. Experienced in managing architectural projects, consultant relationships, and internal HR workflows. Now seeking a fully remote role that values clear communication, reliability, and a strong sense of ownership.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations & Projects Coordinator
Integrated BIM
Bulgaria (Remote)
01.2025 - 07.2025
- Managed full project lifecycles across residential and commercial builds, coordinating with architects, engineers, and external consultants to ensure timely and budget-aligned delivery.
- Acted as the primary client liaison from initial scoping through to technical delivery; led client presentations and revisions alongside architectural teams.
- Oversaw internal operations including HR recruitment, consultant invoice management, and deadline tracking using Asana and Hubstaff.
- Drafted and reviewed client contracts for legal accuracy and scope alignment, ensuring all documentation met regulatory and commercial standards.
Officer (Regional Command and Control Unit)
Border Force, Home Office
Gatwick Airport, London
09 2023 - 02.2025
- Responding to last minute requests for assistance; coordination of critical incidents, referring to the Gold > Silver > Bronze command structure and responding appropriately, keeping full records of the incidents, and reporting to Senior Managers, Stakeholders and National Command Centre
- Responding to day-to-day operational demands of South Region. This includes coordination of fast developing situations, communicating operational information to senior managers and analysing operational performance.
- Compiling and analysing data from operational front line within South Region and communicating this information to senior managers and National Command Centre.
- Strategic coordinating and deploying staff within Readiness Task Force and mobile teams, and deploying regional staff to operational priorities including critical incidents.
Officer (Specialist Crime)
Border Force, Home Office
Heathrow Airport, London
05 2023 - 12.2023
- Combated import of illegal goods, currencies, firearms and drugs in alignment with customs laws.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects by employing proven de-escalation and conflict management techniques to diffuse highly charged situations.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
Assistant Officer
Border Force, Home Office
Heathrow Airport, London
05 2022 - 05 2023
- Identified security threats during investigations, inspections and patrols.
- Facilitated smooth clearance by verifying customs and trade documents to establish admissibility, tariffs and appraised value.
- Used professional researching and interviewing methods to gather relevant data.
- Detained persons for violations of customs laws.
No7 Advisor
Boots UK
Nottingham
09.2019 - 10.2021
- Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals.
- Exceeded targets by doubling sales per quarter, applying personalised, client-centric selling techniques to meet customer needs.
- Continuously exceeded client expectations, providing tailored advice and demonstration on how to create trend-forward looks.
- Maintained a smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experiences.
Shadow Chief of Staff
Green Investment Bank
London
07.2018 - 09.2018
- Evaluated documents, briefs and reports submitted by subordinate staff and managers.
- Reviewed and interpreted official policies to determine application to operations and best course of action.
- Coordinated operations to integrate and align with outside departments and official policies.
Shadow Barrister
Hardwicke Chambers
London
07.2016 - 09.2016
- Sourced valuable evidence and witness statements supporting client cases.
- Maintained comprehensive case communication notes for reliable legal reference.
- Interpreted laws, rulings and regulations for businesses and individuals.
Education
Master of Science - International Business
Nottingham Trent University
Bachelor of Arts - Law LLB (Hons) (Accelerated)
University of Hertfordshire
Skills
- Effective conflict resolution
- Comprehensive legal research skills
- Performance-driven
- Experienced in negotiation strategies
- Strong time management
- Data entry and document formatting
Languages
- English: Native
- Bulgarian: Native
- Spanish: Intermediate
- Turkish: Intermediate
Certification
- BCS Foundation Certificate in Business Analysis, 06/2024
- Public Services Level 2 Award in Operational Delivery, 05/2023
Timeline
Operations & Projects Coordinator
Integrated BIM
01.2025 - 07.2025
No7 Advisor
Boots UK
09.2019 - 10.2021
Shadow Chief of Staff
Green Investment Bank
07.2018 - 09.2018
Shadow Barrister
Hardwicke Chambers
07.2016 - 09.2016
Bachelor of Arts - Law LLB (Hons) (Accelerated)
University of Hertfordshire
Officer (Regional Command and Control Unit)
Border Force, Home Office
09 2023 - 02.2025
Officer (Specialist Crime)
Border Force, Home Office
05 2023 - 12.2023
Assistant Officer
Border Force, Home Office
05 2022 - 05 2023
Master of Science - International Business
Nottingham Trent University