Michaela Suchá

• Serve as point of contact for clients' account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Assist with challenging client requests or issue escalations as needed

• Conducted regular content audits to identify gaps and redundancies of content.
• Review content (video, image, text) and conduct the content quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards'
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside the company policy
• Coordinate with supervising departments for timely management of content that violates our regulations.
• Serve as an advocate for the user community
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality

• Present, promote and sell products/services using solid arguments to existing and prospective customers, B2B cold calls
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Analyze the territory/market’s potential, track sales and status reports.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Preparation of VAT and other indirect tax related reports for multinational clients based on country specific guidance
• Liaison with foreign tax authorities and clients via phone and email
• Working with colleagues and the management team to exceed clients’ expectations
• Responding to requests from clients and pro-actively anticipating our clients’ needs.

• Order management a data maintenance in the CRM systems (Manager platform, Zendesk)
• Drafting templates for Czech and Slovakian customers
• Communication with customers through chat and email
• Troubleshoot streaming, User Accounts assistance and content issues.

Copywriter and theatre critic of the university art magazine