MIADA COTRUTA
Yambol
Summary
Dynamic and versatile individual with a proven track record of leadership and expertise gained across diverse roles. 15+ years of experience in hospitality, human resources, recruitment, and GIS. Strong communication and interpersonal skills, ability to work effectively in a multicultural environment. Proven ability to manage teams and deliver results.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Data Analyst
Akkodis
Sofia
2024.08 - Current
- Native‑level linguistic accuracy with advanced control of grammar, orthography, and morphological rules
- Expertise in language normalization, tokenization, and rule‑based text validation
- Strong command of English for cross‑functional communication and documentation
- Ability to apply localization frameworks, style guides, and controlled vocabularies across large datasets
- Familiarity with GIS concepts: geocoding, map layers, POI classification, administrative hierarchies
- High‑precision proofreading and error‑detection across large volumes of map‑related text
- Understanding of regional address systems, transliteration standards, and naming conventions
- Ability to validate and correct map data for semantic accuracy, spatial consistency, and cultural relevance
- High‑precision proofreading and error‑detection across large volumes of map‑related text
- Ability to identify inconsistencies, duplicates, and anomalies in multilingual datasets
- Competent with spreadsheets, CSV datasets, and basic data‑processing logic
Talent Acquisition Specialist
Atos Bulgaria
Sofia
2022.10 - 2024.07
- Successfully source, screen, and recruit top talent for the organization.
- Manage end-to-end recruitment process from requisition approval to offer acceptance.
- Establish and maintain relationships with clients and candidates, ensuring satisfaction and repeat business.
- Collaborate with hiring managers to understand their staffing requirements and provide solutions to meet their needs.
- Conduct interviews and assessments and make hiring recommendations.
- Utilized data-driven insights to improve recruitment strategies, resulting in reduced time-to-fill and increased candidate quality.
HR Consultant Data Management
Amazon Romania, Sutherland
Sofia
2021.05 - 2022.09
- Provided HR support and services to employees across the region (manage data for new or existing employees, ensuring they are eligible to work, manage employees personal information and support their internal transfer to new roles in the organization).
- Advised and supported HR initiatives related to data management, ensuring data accuracy, compliance, and confidentiality.
- Collaborated with cross-functional teams to implement data governance policies and standardize processes.
- Conducted data analysis and reporting to identify trends and areas for process improvement.
Customer Service Representative
Videnov Bulgaria
Sofia
2019.08 - 2021.04
- Assisted customers with product and service information and orders within Romanian market.
- Identified customer needs, research issues, resolve complaints, and provide solutions in a timely manner.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Identify possibilities for driving sales and revenue, seize opportunity to up-sell when appropriate.
Casino Manager
MSC Cruises
2015.11 - 2019.07
- Led a high-performing team of up to 40 employees, driving revenue growth and ensuring high level of customer experience.
- Developing personal growth opportunities, accomplished staff results by communicating job expectations; planning, monitoring, and appraising performance results.
- Defining and delegating responsibilities and authorities as appropriate, ensuring all functions and activities are completed, issue reprimands, and complete timely evaluations for all employees.
- Managing budgets, providing weekly, monthly, quarterly and yearly financial and department status reports to the Operation Managers; coordinate the satisfactory completion of financial and performance audits.
- Implemented and enforced security protocols to safeguard assets and prevent fraudulent activities.
- Developed and implemented marketing strategies to attract new customers and retain existing new ones.
Assistant Casino Manager
Carnival Cruise Line
2006.09 - 2015.10
- Supported and replaced when necessary the manager in the smooth, safe and efficient running of the operation.
- Enforced procedures and policies in order to assure they are respected in all areas of the operations.
- Verified the integrity and security of all areas and accounting processes in order to guarantee that they are not in any way compromised by either a guest or a member of the staff.
- Promoted highest standard of customer service in order to increase overall business potential.
- In charge of training new employees, in addition to monitoring the job performance of current employees.
Education
Bachelor of Business Administration - Business Management
UZF University
SofiaMaster of Science - Business Software and ERP Platforms
UZF Sofia
Sofia, Bulgaria 2025.10 -
Preschool/Primary School Teacher
Pedagogical College "Sabin Dragoi"
Deva, Romania 1996.09 - 2001.06
Skills
- Critical thinking and problem solving
- Communication skills
- Time management
- Multitasking ability
- Analytical skills
- Python programming
- Logical reasoning
- Data cleaning and Data analysis
Websites
LANGUAGES
Romanian
Native
English
Fluent
Bulgarian
Upper intermediate
COMPUTER SKILLS
Microsoft Office Suite, Outlook, Share Point, Confluence, Ticketing Systems (Jira, ServiceNow), SAP SuccessFactors, Mapping and Geolocation Applications, macOS, Basic Python Programming.
Certification
CCNA Introduction to Networks - CISCO Networking Academy
CCNA Switching, Routing, and Wireless Essentials - CISCO Networking Academy
Python Fundamentals - CISCO Networking Academy
Incident Management, Service Management, and ITIL Foundation Atos Academy
References
References available upon request.
Timeline
Master of Science - Business Software and ERP Platforms
UZF Sofia
2025.10 -
Data Analyst
Akkodis
2024.08 - Current
Talent Acquisition Specialist
Atos Bulgaria
2022.10 - 2024.07
HR Consultant Data Management
Amazon Romania, Sutherland
2021.05 - 2022.09
Customer Service Representative
Videnov Bulgaria
2019.08 - 2021.04
Casino Manager
MSC Cruises
2015.11 - 2019.07
Assistant Casino Manager
Carnival Cruise Line
2006.09 - 2015.10
Preschool/Primary School Teacher
Pedagogical College "Sabin Dragoi"
1996.09 - 2001.06
Bachelor of Business Administration - Business Management
UZF University