Summary
Overview
Work History
Education
Skills
Certification
Fitness, Football, Reading books
Timeline
Hi, I’m

Metodi Georgiev

Team Lead With German
Sofia
Metodi Georgiev

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

7
years of professional experience
1
Certification
3
Languages

Work History

Telus International Europe

Team Lead With German
09.2018 - Current

Job overview

  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Adjusted equipment to meet different productivity levels.
  • Designed strategic plan for component development practices to support future projects.

A1 Bulgaria EAD

Customer Support Representative
07.2017 - 09.2018

Job overview

  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Education

Softuni - Programming With Python
Sofia, Bulgaria

No Degree from Coding, Machine Learning, App Developing
04.2001

New Bulgarian University
Sofia, Bulgaria

Master of Finance from Capital, Risk, Investment Management And Others
04.2001

University of National And World Economy(UNWE)
Sofia, Bulgaria

Bachelor of Economics from World Economy, Microeconomics,Macroeconomics
04.2001

12th School "Tsar Ivan Asen II"
Sofia, Bulgaria

High School Diploma
04.2001

Skills

Regulatory Compliance

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Certification

Cambridge Certificate B2 (FCE)

Fitness, Football, Reading books

Fitness: Regular Gym Enthusiast: Demonstrates commitment to a healthy and active lifestyle through consistent gym attendance.
Strength Training and Cardiovascular Conditioning: Engage in a well-rounded fitness routine, focusing on both strength training and cardiovascular exercises to maintain overall health and endurance.
Nutritional Awareness: Committed to a balanced and nutritious diet, understanding the importance of fueling the body for optimal performance and recovery.

Football Playing: Passionate Football Player: Active participation in organized football leagues, showcasing teamwork, discipline, and a competitive spirit.
Leadership and Team Collaboration: Captain of [mention any team or league] demonstrating leadership skills, effective communication, and the ability to work harmoniously within a team environment.
Strategic Thinking: Develop and implement on-field strategies, showcasing a deep understanding of the game and the ability to make quick decisions under pressure.

Reading Books: Diverse Reading Interests: An avid reader with a broad range of interests, exploring genres such as fiction, non-fiction, and self-improvement.
Critical Thinking and Analytical Skills: Regular engagement with thought-provoking literature, fostering critical thinking abilities and an analytical mindset.
Continuous Learning: A commitment to lifelong learning, staying informed on various subjects, and incorporating new ideas and perspectives into personal and professional growth.

Timeline

Team Lead With German

Telus International Europe
09.2018 - Current

Customer Support Representative

A1 Bulgaria EAD
07.2017 - 09.2018

Cambridge Certificate B2 (FCE)

02-2016

Softuni - Programming With Python

No Degree from Coding, Machine Learning, App Developing
04.2001

New Bulgarian University

Master of Finance from Capital, Risk, Investment Management And Others
04.2001

University of National And World Economy(UNWE)

Bachelor of Economics from World Economy, Microeconomics,Macroeconomics
04.2001

12th School "Tsar Ivan Asen II"

High School Diploma
04.2001
Metodi GeorgievTeam Lead With German