Mays Dhafir
Baghdad
Summary
Dedicated finance and operations associate with a strong track record of optimizing processes, Skilled leader in customer support, adept at driving team performance and ensuring exceptional service quality. Proficient in using Excel, with excellent communication and leadership abilities
Overview
6
6
years of professional experience
Work History
Finance and Operation Associate
Northladder
08.2023 - Current
- Successfully maintained positive relationships with vendors to address various issues
- Collaborated in the fulfillment process, meticulously maintaining the daily inventory log
- Streamlined and optimized the refund and the returned devices processes
- Spearheaded and executed the cashback initiative
- Recording daily cash counts and reconciling merchants' accounts
Support Team Leader
Careem
08.2021 - 08.2023
- A dynamic leader with a proven track record in optimizing team performance, ensuring exceptional service quality
- Oversaw internal and communication channels
- Authored compelling scripts, investigated cases, and provided on-demand support
- Actively participated in the recruitment process and Drove the onboarding for the new agents
- Orchestrated daily tasks, including calls, and sending Monthly/weekly reports
- Spearheaded the quality control of call executions
- Conducting phone calls to captains and customers on different aspects
- Control the quality of the Airport service by validating bookings and monitoring trips
- Conduct Quality checks and analysis on captains, followed by written or verbal actions
Administrative Assistant
Iraqi Ministry of Electricity
Baghdad
10.2019 - 08.2021
- Handling the administrative letters of the department, including reporting, auditing, and archiving
- Managing employees' contracts and recruitment.
Accountant
Al Nisour University College
Baghdad
01.2018 - 10.2019
- Handling the financial records of students, including payments, registration, and archiving
- Working on a financial system to manage students' daily information
- Sending monthly report on students' financial payments to the management of the college.
Education
BSc of Accounting -
Baghdad University - College of Administration and Economics
Skills
- Excelled in handling large datasets daily
- Minor experience in SQL Server
- Google Workspace (Spread sheets, Docs, Slides)
- Microsoft office (Excel, PowerPoint, Word, Outlook)
- Teamwork
- Communication
Preference
Available upon request
Timeline
Finance and Operation Associate
Northladder
08.2023 - Current
Support Team Leader
Careem
08.2021 - 08.2023
Administrative Assistant
Iraqi Ministry of Electricity
10.2019 - 08.2021
Accountant
Al Nisour University College
01.2018 - 10.2019
BSc of Accounting -
Baghdad University - College of Administration and Economics
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