Maykal Petrov
Dimitrovgrad
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Energetic Order Picker offering background maintaining zero error database of packages while tracking large number of orders. Dedicated to sound safety practices and considered highly effective forklift operator. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Citrix and STAN/SIRIUS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analytic Help Desk
HCL Technologies
06.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Technical Support Specialist
60K SKY
09.2022 - 04.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Order Picker
CEVA Logistics Eindhoven
05.2022 - 07.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Customer Service Associate
60k\Matalan
05.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered basic technical support for clients on wide range of company products.
- Promptly responded to inquiries and requests from prospective customers.
Packer
Amazon
10.2020 - 01.2021
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Complied with safety, health and environmental regulations as prescribed by law.
- Monitored outgoing packages for proper labels and accurate address information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
'PEG' Doctor Ivan Bogorov
Management of The Tourist Business
Plovdiv's University Paisii Hilendarski
Skills
- Customer Service Support
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Report preparation
- Customer Response
- Customer relationships
- SQL Siebel Oracle
Certification
Air Cargo Employee
Driving License
Personal Information
Title:
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Timeline
Analytic Help Desk
HCL Technologies
06.2023 - 03.2025
Technical Support Specialist
60K SKY
09.2022 - 04.2023
Order Picker
CEVA Logistics Eindhoven
05.2022 - 07.2022
Customer Service Associate
60k\Matalan
05.2021 - 01.2022
Packer
Amazon
10.2020 - 01.2021
Management of The Tourist Business
Plovdiv's University Paisii Hilendarski
High School Diploma -
'PEG' Doctor Ivan Bogorov
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Desislava Stoyanova-PeevaDesislava Stoyanova-Peeva
Digital Marketing Expert at Remix By ThredUPDigital Marketing Expert at Remix By ThredUP