Maya Georgieva
Sofia
Summary
Experienced professional with over five years in customer service. Skilled in organization, communication, and leadership. Eager to advance into a managerial position.
Overview
9
9
years of professional experience
Work History
Education Consultant
Integral Bulgaria
01.2024 - Current
Recruiter
Voxelmaps
08.2023 - 12.2023
Sales & Marketing Manager
Stileo | Food and Kitchen Equipment
07.2023 - 12.2023
- - Developing Strategic Marketing plans
- - Creating Marketing campaigns
- - Promoting the products and services of the company
- - Finding potential customers
- Achievements:
English Teacher
Native Camp
05.2023 - 12.2023
- - Teaching English Online
- - Asian Students at all ages
- Achievements:
Sales Executive
Al Habtoor City
01.2023 - 05.2023
- - Working with world class travel agencies and meeting 4 of them every day
- - Conducting meetings and events
- - Creating contracts and special rates
- - Worked closely with Events and Marketing Team
- - Set up social media campaigns
- Achievements:
Guest Relations Agent
The Dubai Edition
10.2021 - 01.2023
- - Successfully set up operation during pre-opening phase including training of pre-operations team, assisted with procurement equipment, writing of pre-opening materials
- - Providing an appropriate information and service to customers
- - Resolving complaints and issuing refunds as needed
- - Handling product procurement and checking product availability
- Achievements:
Marketing Coordinator
My Event Academy
11.2020 - 10.2022
- - Event Responsibilities: Implementing and brainstorming plans and concepts, handling invoicing and budgeting, liaising and negotiating
- Achievements:
Ambassador
Glion Institute of Higher Education
07.2021 - 07.2022
- - Collaborated with Management to implement and develop an effective communication strategy
- - Coordinated with internal and external communication flows
- - Edited, wrote and distributed content such as publications, website content, press release, marketing materials and annual reports.
- - Planned events and seminars
- Achievements:
Partnership Manager
UniApply
02.2021 - 10.2021
- - Monitored relationships with existing and new customers through CRM system (Salesforce)
- - Creating performance reviews
- - Meeting agencies in all around the world and working constantly together
- Achievements:
Administrative Assistant Corporate Office (Internship)
AX Group
08.2020 - 11.2020
- - Guest Satisfaction Review
- - Deep product knowledge
- - Creating employee work schedule
- Achievements:
Cross Training in Weddings, Sales, Bars and Human Resources (Internship)
Sandals Resorts and SPA
09.2018 - 01.2019
- - The only trainee allowed to conduct direct customer meetings
- - Full understanding of daily operations
- Achievement:
Human Resources Coordinator
TRI.ART Food Company
10.2017 - 09.2018
- - Training and development
- - Surveys and payroll
- - Compensation and benefits
- - Recruitment and selection
- - Health and Safety
Front office agent (Internship)
Il Sereno lago di Como
07.2017 - 10.2017
- Received multiple positive guest comments
- Achievement:
Waitress
Hotel Institute Montreux
10.2016 - 12.2016
- Gate 85 (Buffet restaurant)
- One 5 (Fine Dining restaurant)
Education
MSc - Hospitality, Entrepreneurship and Innovation
Glion Institute of Higher Education
03.2021
Bachelor of Business Administration - Hospitality Management
Northwood University
Midland, Michigan06.2019
Bachelor of Business Administration - Hospitality Management
Hotel Institute Montreux
06.2019
Skills
- Microsoft Office
- Dreamweaver
- MICROS
- OPERA
- Delphi
LANGUAGE SKILLS
Bulgarian - Mother tongue
English - Fluent
Italian – Upper - Intermediate
French – Intermediate
Russian - Elementary
Arabic - Basic
References
References available on request
Timeline
Education Consultant
Integral Bulgaria
01.2024 - Current
Recruiter
Voxelmaps
08.2023 - 12.2023
Sales & Marketing Manager
Stileo | Food and Kitchen Equipment
07.2023 - 12.2023
English Teacher
Native Camp
05.2023 - 12.2023
Sales Executive
Al Habtoor City
01.2023 - 05.2023
Guest Relations Agent
The Dubai Edition
10.2021 - 01.2023
Ambassador
Glion Institute of Higher Education
07.2021 - 07.2022
Partnership Manager
UniApply
02.2021 - 10.2021
Marketing Coordinator
My Event Academy
11.2020 - 10.2022
Administrative Assistant Corporate Office (Internship)
AX Group
08.2020 - 11.2020
Cross Training in Weddings, Sales, Bars and Human Resources (Internship)
Sandals Resorts and SPA
09.2018 - 01.2019
Human Resources Coordinator
TRI.ART Food Company
10.2017 - 09.2018
Front office agent (Internship)
Il Sereno lago di Como
07.2017 - 10.2017
Waitress
Hotel Institute Montreux
10.2016 - 12.2016
Bachelor of Business Administration - Hospitality Management
Northwood University
Bachelor of Business Administration - Hospitality Management
Hotel Institute Montreux
MSc - Hospitality, Entrepreneurship and Innovation
Glion Institute of Higher Education
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