Matej Hruškoci
Sofia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Warehouse Operator
Tesco
Didcot, United Kingdom
03.2017 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production area
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Assisted in the selection and implementation of new warehouse technology, leading to increased automation and efficiency.
Taxi Driver
TAXI Roman
Bardejov, Slovakia
12.2015 - 09.2016
- Developed strong relationships with repeat clientele through consistent quality service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Bar Owner
Matej Hruškoci
Svidník, Slovakia
09.2013 - 05.2015
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
Education
High School Diploma -
Stredná Súkromná Odborná Škola
Bardejov, Slovakia 04.2001 -
High School Diploma -
Hotelová Akadémia J. Andraščíka
Bardejov, Slovakia 04.2001 -
Skills
Problem-solving abilities
Critical Thinking
Computer Proficiency
Creativity and imagination
Drawing and sketching
Languages
Slovak
Native language
English
Advanced (C1)
Czech
Proficient
C2
Polish
Upper intermediate
B2
Timeline
Warehouse Operator
Tesco
03.2017 - 03.2024
Taxi Driver
TAXI Roman
12.2015 - 09.2016
Bar Owner
Matej Hruškoci
09.2013 - 05.2015
High School Diploma -
Stredná Súkromná Odborná Škola
04.2001 -
High School Diploma -
Hotelová Akadémia J. Andraščíka
04.2001 -