Maryam Sadeq Yousif

Community Management & Engagement

• Built and managed a social media community of 250k+ users, increasing engagement by near of 30% within the year.
• Responded to customer inquiries and complaints, improving overall customer satisfaction and retention.

Content Strategy & Campaigns

• Planned and executed targeted campaigns, resulting in measurable growth in active users and brand visibility.
• Created engaging content that boosted post interactions and community participation.

Reporting & Analytics

• Generated daily and monthly reports on community performance, providing actionable insights to optimize campaigns.

Growth & Engagement Initiatives

• Developed strategies that increased user retention and attracted new customers, driving measurable growth.

• Team Leadership: Leading and mentoring the outbound team to achieve sales targets and maintain high productivity.
• Sales & Customer Engagement: Conducting outbound calls, generating leads, and resolving customer issues to drive sales and satisfaction.
• Reporting & Analysis: Preparing daily and monthly performance reports, tracking KPIs, and identifying areas for improvement.
• Project Coordination: Ensuring team alignment on projects and initiatives, and driving the team toward timely completion of goals.
• Training & Development: Designing training plans for new team members, providing coaching, and ensuring adherence to best practices.
• Operations Oversight: Managing outbound operations efficiently while coordinating with other teams to streamline processes

Sales & Customer Engagement

• Conducted outbound calls to prospective customers, generating leads and promoting Toters’ services.
• Resolved customer inquiries and complaints efficiently to enhance satisfaction.

Target Achievement & Reporting

• Consistently met or exceeded daily and monthly sales and call targets.
• Maintained accurate call logs and performance reports for team and management review.

Communication & Problem Solving

• Engaged customers with clear, professional communication and offered tailored solutions to meet their needs.