Marwan Mahmoud Ibrahim
Baghdad,Hay ALJAMIA'A
Summary
Dynamic professional with extensive experience in operations and public relations management at Maxi Mall. Proven track record in enhancing customer satisfaction and driving sales through effective negotiation and relationship management. Skilled in multilingual communication and thriving under pressure, I consistently deliver results that exceed expectations.
Overview
12
12
years of professional experience
Work History
Administrator
Panic Marketing Company
01.2023 - Current
- Manage administrative operations and ensure efficient workflow in a dynamic marketing environment
- Coordinate communication between teams to support the company’s marketing strategies
- Improve internal procedures and enhance overall team performance.
Owner
Paradise Women’s Clothing Store
01.2019 - Current
- Oversee store operations, including sales, inventory, and customer service
- Develop marketing strategies to increase sales and improve customer experience
- Supervise and motivate the team to achieve set goals.
Branch Manager
Tuğba Agency
01.2018 - 01.2019
- Supervise branch management and ensure sales and marketing targets are met
- Develop relationships with clients and suppliers to enhance business performance
- Train and guide the team to improve service quality and customer satisfaction.
Public Relations Officer & Assistant General Manager
Maxi Mall, Al
Mansour
01.2017 - 01.2018
- Manage the company’s public relations and enhance communication with clients and business partners
- Support the general management in strategic planning and operational policy implementation
- Develop strategies to improve customer satisfaction and operational efficiency.
Department Manager & Translator
01.2016 - 01.2017
- Oversee a commercial department and manage daily operations to achieve targets
- Provide translation services (written and verbal) between Arabic, Turkish, and English to support business operations
- Facilitate communication between multilingual teams to ensure smooth task execution.
Sales Associate
Maxi Mall
01.2014 - 01.2016
- Provide customer consultations and achieve monthly sales targets
- Supervise inventory organization and strategic product displays
- Enhance customer experience by delivering exceptional service and guiding product selection.
Administrator
Stars International Shipping Company
01.2013 - 01.2014
- Coordinate logistics operations and ensure efficient delivery of shipments
- Manage documentation and communicate with suppliers and clients to ensure smooth workflow
- Follow up on customs and shipping procedures in compliance with international standards.
Assistant Site Manager
Sulaimani Contracting Company
01.2013
- Support the manager in overseeing daily site operations
- Coordinate schedules and communicate with teams to ensure deadlines are met
- Monitor project implementation according to set standards.
Education
Bachelor’s Degree - Arabic Language
Tikrit University
01.2014
Skills
- Operations and Public Relations Management
- Effective coordination and organization
- Sales and Customer Service
- Negotiation and Relationship Management
- Translation and multilingual communication
- Working under pressure and crisis management
Languages
(Native Proficiency), (Native Proficiency), (Good Proficiency), (Good Proficiency)
Timeline
Administrator
Panic Marketing Company
01.2023 - Current
Owner
Paradise Women’s Clothing Store
01.2019 - Current
Branch Manager
Tuğba Agency
01.2018 - 01.2019
Public Relations Officer & Assistant General Manager
Maxi Mall, Al
01.2017 - 01.2018
Department Manager & Translator
01.2016 - 01.2017
Sales Associate
Maxi Mall
01.2014 - 01.2016
Administrator
Stars International Shipping Company
01.2013 - 01.2014
Assistant Site Manager
Sulaimani Contracting Company
01.2013
Bachelor’s Degree - Arabic Language
Tikrit University
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