Martina Mladenova
Sofia
Summary
Hardworking employee enthusiastic about learning business management and finance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales advisor with Swedish
WorkNomads
06.2024 - Current
- Skilled in handling inquiries, resolving issues, and building strong relationships with customers to ensure satisfaction and loyalty
- Proficient in sales strategies, upselling, and cross-selling, contributing to increased revenue and business growth
- Effective in communicating with international clients, ensuring smooth transactions and a seamless customer experience
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Swedish Support Specialist
Concentrix Bulgaria
09.2022 - 06.2024
- Providing excellent customer service to clients regarding travel arrangements, accommodations, and other travel-related services
- Assisting with inquiries, complaints, and any travel issues
- Keeping clients informed about changes and updates in travel plans
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Content categorisation advisor
Telus International
05.2021 - 07.2022
- Review and approve content based on the platform's guidelines
- Respond to user reports about inappropriate content
- Train and guide other team members on content policies
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Assistant Team Leader
BM Partner
06.2018 - 08.2021
- Developing strategies to achieve team goals
- Managing team performance and providing feedback
- Training and developing team members
- Resolving conflicts within the team
- Communicating with other teams and management
- Overseeing daily operations and making necessary adjustments
- Reporting progress and issues to upper management
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
Education
High school degree - Hotel and Tourism
Ester Moseson's Gymnasium
Gothenburg,Sweden Higher degree - Buisness management
IHM Business School
Gothenburg,Sweden 09.2023 - 6 2026
Skills
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Building rapport
Cold calling
Fluent in Swedish
Timeline
Sales advisor with Swedish
WorkNomads
06.2024 - Current
Higher degree - Buisness management
IHM Business School
09.2023 - 6 2026
Swedish Support Specialist
Concentrix Bulgaria
09.2022 - 06.2024
Content categorisation advisor
Telus International
05.2021 - 07.2022
Assistant Team Leader
BM Partner
06.2018 - 08.2021
High school degree - Hotel and Tourism
Ester Moseson's Gymnasium
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