Summary
Overview
Work History
Education
Skills
Hobbies and Freetime
Languages
Timeline
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Martin Tsachev

Martin Tsachev

Sofia

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

9
9
years of professional experience

Work History

Customer Service Representative

Softswiss
04.2024 - Current

We are supporting online casino players via Chat and Email. Providing bonuses on their payments, loyalty bonuses, checking payments and verifying documents.

Technical Support Engineer

Ifm Electronic Bulgaria
11.2022 - 02.2024

The company sells sensors for factory automation and I was doing Inbound and outbound calls with customers supporting them in choosing the right sensor for their needs and giving them solution to their problems when they have some needs but don`t know how to realize the project.

Technical Support Engineer – Tier 1

SolarEdge Technologies Bulgaria
07.2018 - 11.2022

Supporting end customers or PV installers over the phone, chat, or email. Troubleshooting Internet connection issues from our equipment to the Internet, troubleshooting electrical issues remotely using specialized software, working with data files - comparing and analyzing them.

Customer Service Representative

BTK EAD - Vivacom
05.2016 - 06.2018

Talking with customers over the phone, explaining to them their invoices, helping with internet settings on their phones, troubleshooting any internet, reception issues on mobile phones with specialized software.

Education

Bachelor of Science - Computer And Software Engineering

Technical University of Sofia
Sofia, Bulgaria

High School Diploma -

Professional School Computer And System Technology
Pravec, Bulgaria
06-2014

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Credit card payment processing
  • Good knowledge of PC hardware
  • Basic knowledge in VoIP
  • Good orientation with CRM systems

Hobbies and Freetime

In my free time I like to spend time with friends playing Volleyball, Beach Volleyball, Snowboarding or playing billiard. 

When the conditions are not good for the above sports I also like to play some video games.

Languages

Bulgarian
Native language
English
Advanced
C1

Timeline

Customer Service Representative

Softswiss
04.2024 - Current

Technical Support Engineer

Ifm Electronic Bulgaria
11.2022 - 02.2024

Technical Support Engineer – Tier 1

SolarEdge Technologies Bulgaria
07.2018 - 11.2022

Customer Service Representative

BTK EAD - Vivacom
05.2016 - 06.2018

Bachelor of Science - Computer And Software Engineering

Technical University of Sofia

High School Diploma -

Professional School Computer And System Technology
Martin Tsachev